LV BET Casino - Making account verification practically impossible

Hi Mathew,

First of all, thanks for taking the time to share your experience.

We would like to ask for your username to identify your player account and help you out effectively.

Thanks in advance,

LV BET Team

Dear LV BET Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

I doubt that there are many < first name removed > on your system waiting for a payment of £831.25.

The username is clearly < username removed > as already provided here

Thank you for looking into my complaint,
However this company are now asking for more and more unreasonable documents that I simply cannot provide. And they know this.

I have sent them everything I possibly can.

Every time I send them everything they ask for, they reply asking for something else.
And the requests are becoming more and more difficult. It’s deliberate.

They’re now asking for bank statements and payslips which show the url they came from - this is something I cannot do as they are all PDF files. The bank statements are downloaded from my HSBC banking app, there is no url.

My payslips are emailed to me via my employers accountant in PDF, there is no url.
They have already received 3 months bank statements and 3 months payslips.

It’s deliberate, it’s starting to upset me and they’re clearly determined to rob me.

I have received yet a new request for even more documents, 2 of which they’ve already had!

Please help, there is no end and they just ask for more and more!

Reply issued

I no longer wish to communicate any further with this company, and it seems the timer for them to respond here resets with every update which I’m sure they will take advantage of.

I have sent them everything I possibly can, and I believe they just want me to give up and accept I’ve been conned.

I have provided 3 months of my payslips, emails from my employers accountant who issues the payslips, 3 months bank statements, screenshots of my payslips, pdfs of my bank statements, screen shots from my bank account, drivers licence, gas/electric bill, a copy of my debit card, a photo of me holding my ID to my face.

What else can I possibly do.

Good afternoon all,

Thank you for providing these documents.

Please be advised, our customer service advisors have informed you deliberately that the URL is needed to confirm the legitimacy of the document by ensuring the generation source is visible as the payslip was created via word doc converted to PDF with various uninteractable numeric which indicated possible implementation of screen shots. There have been raised concerns regarding your provided Bank Statement as the author of document is not visible and it should be if the user stated he downloaded from the bank provider. =

Please note we have once again sent to you what is exactly required from your end: " A bank statement from internet banking app (If not call your bank and they are obliged to provide a statement) + P60 form + SS of email with open payslip (with all details visible needed) for the last 3 months needed." all of these should be now attainable.

We will stick up to this requirement and we hope to have informed you sufficiently on what needs to be sent.

Sincerely,

LV BET Team

Dear Askgamblers,

The reply confirms they are a fraudulent company.
They have had my bank statements from me multiple times - the official pdf statements which shows the HSBC logo is attached here. I’ve uploaded this here for all to see to confirm they are liars. They have raised concerns?

I have provided my P60, and 3 payslips. I cannot provide anything else. I also attach these here, again so you can see that they are lying.

I’ve uploaded the documents to Askgambers, so you can see you for yourself that they are deliberately trying to steal from me.

The documents are clearly legitimate, and I would like to know what is so wrong with this bank statement…

Dear all.

Kindly note that AskGamblers Complaint team has marked Submitter's attachments to PRIVATE due to containing sensitive and private data.

Thank you for understanding.

Hi again Mathew,

Upon checking, these screenshots showing your documents do not include the URL link as requested. Please upload this via the verification page directly.

A dedicated member of our support team has reached out to send follow up via email with meticulous instructions to help you complete the verification procedure with alternative options. In case you haven't received such email, please let me know and we will resend it.

Thank you,

LV BET Team

Because there is no URL to show you.
My payslips are emailed to me in password protected pdf files - I have provided these to you several times. There is nothing else I can possibly provide to you.

Why have you emailed me this morning to say the verification is actually now completed (screenshot enclosed) but have now stated this on askgamblers this evening?

Dear LV BET Casino,

Please let us know if the player has completed the verification process as stated in the evidence given in his post above. Kindly note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per LV BET Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi Mathew,

After sending the appropriate documentation to the relevant team on the 13th of June your withdrawal was successfully approved and your account is unblocked. We appreciate your cooperation in submitting the adequate documents to complete the verification requirements.

Thank you,

LV BET Team

Dear @matthewp85,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

Whilst they have finally paid the balance owing, I do not consider the matter as resolved.
It took them 3 weeks to resolve this, and they put me through considerable and unnecessary stress. And they felt it completely acceptable to keep hold of money that didn’t belong to them the whole time.
If you look at their TrustPilot page, they are doing the same things to other people still - they are requesting impossible documents from people that not even the customers can provide.
The whole process was a shambles and I’m very nervous that this company has so many personal documents of mine. No other online gambling provider has requested the amount of information this company has.
They knew my documents were completely legitimate and they purposely caused as much delay as they possibly could. They rejected documents that were completely legitimate from HSBC bank and there was no reason provided. They rejected my payslips, again all of which were completely legitimate.
I still regard this company as a fraudulent operation, and I’m very worried about the information they now hold on me - which I was held to ransom for.
The fact they processed my withdrawal after 3 weeks does not resolve the matter. They should not be treating anybody in this way.

Dear Mathew,

Thank you for your response.

Please note we try our utmost best to offer the best verification procedure and we are not willing to take any risks despite the circumstances. The reason why we rejected such documents and asked for additional, is classified and cannot be disclosed publicly. Please note we reserve the right to ask/reject documents at any given moment, until we've considered to receive the appropriate extracts. Should this narrative remain unclear to you please refer to our terms and conditions where is is deliberately explained.

We understand your scepticism about us holding your data, and you have every right to object, but please note this is standard due diligence any company would conduct, specially in the igaming sector as such steps are crucial to avoid money laundering, fraud, terrorism funding and so on.

In addition, we apologize for the back & forth hassle. We were effectively able to validate your source of income as the latest provided payslips were adequate. Rest assured your account is now up to date and compliant with outstanding regularity guidelines.

Thank you for understanding.

LV BET Team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.