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LV BET Casino - Casino refuses to fix the withdraw problem that they created

RESOLVED

Complaint Info

Disputed casino

LV BET Casino

Amount

€ 2900

Posted on November 13, 2021

Hi, I got a serious problem with this website called LVBET.com

I deposited yesterday a large amount of cash that I played with and in the final, I won multiple times in total €2900

I can specify that my account has more than 5-6 months now and never had any problems regarding withdraws.

I use the withdraw option called “Skrill” and they ask me to prove the account with Skrill that actually never has been made.

When you deposit with this option, lvbet.com redirects you to a website called pay.skrill.com which belongs to paysafe.com where there you should put Iban code and Swift if you don t pay with a credit card.

After you put IBAN code and swift it puts you to login on to your Online mobile banking account to accept the transaction after a SMStan code receive and the payment is completed.

They ask me now for an account of this skrill option but I never made any account with “skrill”. Today I spoke with one of Skrill customer service and he confirmed with an email that I never created an account with them but as it has records on my name the cash transactions were made only through the online gateway portal for payments.

I attach here the texts of the email

“ Dear Bogdan,

We wish to confirm that you do not have a registered account within our system. Moreover, we have noticed that you have made multiple gateway payments using us as a payment processor, however, none of these payments were completed within a registered account.

If you have any additional questions, please do not hesitate to reach back to us.

Kind Regards,

<full name removed>

Customer Relations Executive, Digital Wallets

<email address removed>“


While talking with LVbet customer service I did a video to show them as maybe they don t know the procedure to deposit money and I deposited 10€ to show them that while depositing with the Skrill option you do not need any accounts with them but it only redirects you through their online gateway portal for payments and guess what, they still asked me to try to log in on skrill account like what i was talking was nonsense.

It s the 2nd day now since I try to explain them and they keep saying that I have an account with skrill and I need to show them the screenshots with the skrill account

It's very frustrating and believe me, I deposited a lot of money if I look into my account more than 10.000€ since I have the account.

They won't let me withdraw with another option as I can choose because they say that you can only withdraw with the method that you deposited cash.

I have all the messages with customer service including screenshots to prove everything.

I sent them a bank statement, a photo with the card that I deposit with and is in my name, sent them emails received from skrill regarding all the transactions that I have done through their portal and they still ask for my Skrill account, that is unbelievable.

Posted on November 15, 2021

Good morning Bogdan,

First of all, we are sorry you went through such an unpleasant experience and we trust this will not occur once again.

In addition to your incident, please note we are obliged to request certain documents from you from to comply with licensing requirements like any other operator.

I can now validate that your pending withdrawal has been successfully approved to the bank statement in question which you recently provided via the verification page. You should receive this transaction within 1/2 business days.

Moreover, should you have further queries please don't hesitate to let us know or contact our dedicated support team which will gladly help you out with any irregularities.

Have a smooth week,

LV BET Team

AskGamblers
Posted on November 18, 2021

Dear @Kploae,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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