Delaying withdrawal unreasonably

I am submitting this complaint regarding a €1,866 withdrawal that has been cancelled twice despite my full compliance with all instructions provided by the casino.

I confirm that no bonus was used in relation to these funds. The balance consists solely of my own deposited funds and winnings, with no active or pending bonus conditions.

The first withdrawal was made using the only withdrawal method available in the system at that time, which was Apple Pay.

On 16 February, I was explicitly informed that my KYC verification had been successfully completed, my withdrawal had been approved, and that “the funds are on the way to you now.” I was advised to allow up to 5 business days for the funds to arrive.

After waiting 6 business days, I contacted the casino myself to inquire about the delay. On 25 February, and only following my inquiry, I was informed that the previously approved withdrawal had been cancelled due to “technical difficulties.”

After this first cancellation, a bank transfer withdrawal option became available in the system. I was instructed to submit a new withdrawal using this method, and I followed these instructions exactly.

I submitted the new withdrawal request via bank transfer as instructed. Six days later, on 3 March, I was informed that this second withdrawal attempt had also been rejected, again citing unspecified “technical difficulties.”

Only after this second failed attempt was I informed that the amount should be divided into multiple smaller transactions. This requirement had not been communicated at any earlier stage.

Throughout this entire process I have:

• Completed full KYC verification

• Used only the withdrawal methods provided and instructed by the casino

• Followed all instructions precisely and in good faith

The disputed amount (€1,866) is well below the casino’s stated €5,000 daily withdrawal limit.

I consider it unreasonable that:

• A withdrawal made using the only available method and explicitly approved was later cancelled.

• A second withdrawal, made exactly as instructed via bank transfer, was again rejected.

• The processing issues have not been clearly explained despite repeated inquiries.

I am not requesting compensation or additional payment. I am requesting the payment of my legitimate balance (€1,866) without additional fees and without further unjustified delay.

I remain willing to cooperate fully in order to resolve this matter promptly.

I won 3000 euro playing on LVBET.com casino and for the first 2 weeks, they started refusing my verification methods. After I posted here they instantly accepted my verification but now they keep cancelling my withdrawal, and after 3rd time of cancelling my withdrawal they also removed all the withdraw methods from my account so I have no chance of even withdrawing the funds. I feel like the casino is delaying me for to lose my funds but now I don't even have a chance to withdraw. I can't even get in contact with them they are ignoring my emails and answering with some kind of AI helper or just automated message. Please help me get my legitimately won funds. With all respect, Karro. I will be more than happy to provide any more proof needed, but for some reason I can't see any of the messages that LVBET sent me on this askgamblers.com website. Please help me. I have tried to get my funds for almost a month now.

Hello,

I signed up to LV Bet last week, deposited £475 and placed a winning NBA bet, screenshot enclosed.

When I tried to withdraw £831 the next day, I was asked to provide ID, a photo of my debit card and a utility bill. So I did - all completely legitimate documents, high resolution and of high quality taken from my iPhone 12. I provided everything immediately. They replied asking for a better quality photo of my ID (even though the one sent prior was of perfect high quality), and a photo of me holding my ID to my face with a note of today's date (seriously?) They also asked for more proof of address (my driver's license ID has my address on it and so does my gas/electric utility bill, but this still isn’t good enough?).

Ok, so I sent everything over again - including the ridiculous picture of me holding my ID to face with the date noted, and I also uploaded my HSBC bank statement pdf I downloaded directly from my banks app to further confirm my address. They replied thank you for the bank statement, but we can’t accept it…

And they have now asked me to provide 3 months bank statements along with my latest payslip. I have sent this, very reluctantly. (Even though they couldn’t accept it before?). They also stated that my account is suspended and the withdrawal has been canceled. My deposit of £475 is gone, my winnings have been retained and my account is blocked.

Needless to say, it’s obvious this is a scam and they clearly have no intention of paying out the perfectly legitimate withdrawal of £831.25. There is nothing more I can do to confirm my ID, my bank account and source of income. Everything I have provided is perfectly and clearly legitimate.

Please can you assist in getting this dishonest operator into paying up what they owe.

This cannot be legal surely.

Hi, I got a serious problem with this website called LVBET.com

I deposited yesterday a large amount of cash that I played with and in the final, I won multiple times in total €2900

I can specify that my account has more than 5-6 months now and never had any problems regarding withdraws.

I use the withdraw option called “Skrill” and they ask me to prove the account with Skrill that actually never has been made.

When you deposit with this option, lvbet.com redirects you to a website called pay.skrill.com which belongs to paysafe.com where there you should put Iban code and Swift if you don t pay with a credit card.

After you put IBAN code and swift it puts you to login on to your Online mobile banking account to accept the transaction after a SMStan code receive and the payment is completed.

They ask me now for an account of this skrill option but I never made any account with “skrill”. Today I spoke with one of Skrill customer service and he confirmed with an email that I never created an account with them but as it has records on my name the cash transactions were made only through the online gateway portal for payments.

I attach here the texts of the email

“ Dear Bogdan,

We wish to confirm that you do not have a registered account within our system. Moreover, we have noticed that you have made multiple gateway payments using us as a payment processor, however, none of these payments were completed within a registered account.

If you have any additional questions, please do not hesitate to reach back to us.

Kind Regards,

<full name removed>

Customer Relations Executive, Digital Wallets

<email address removed>“

While talking with LVbet customer service I did a video to show them as maybe they don t know the procedure to deposit money and I deposited 10€ to show them that while depositing with the Skrill option you do not need any accounts with them but it only redirects you through their online gateway portal for payments and guess what, they still asked me to try to log in on skrill account like what i was talking was nonsense.

It s the 2nd day now since I try to explain them and they keep saying that I have an account with skrill and I need to show them the screenshots with the skrill account

It's very frustrating and believe me, I deposited a lot of money if I look into my account more than 10.000€ since I have the account.

They won't let me withdraw with another option as I can choose because they say that you can only withdraw with the method that you deposited cash.

I have all the messages with customer service including screenshots to prove everything.

I sent them a bank statement, a photo with the card that I deposit with and is in my name, sent them emails received from skrill regarding all the transactions that I have done through their portal and they still ask for my Skrill account, that is unbelievable.

I signed up to LV Bet and took advantage of their welcome bonus and was 1300 up after wagering and requested a withdrawal.

Then i receive this email

Dear Christopher,

Kindly note, that according to the Terms and Conditions of the LV BET Promotion, LV Spins can only be claimed once per person, household, family, household address, email address, credit card number, IP address or shared computer environment.

Please be informed, that you due to links found in your account you are not eligible neither to this promotion, any bonus winnings has been confiscated.

Well I live with my wife and son, neither of whom have an account with LV Bet. I accessed using my work phone and laptop which only my wife has access to and she certainly hasn't been creating further accounts! So what they are saying is impossible and I have tried to query it but just been told their decision is final and they will not provide any evidence, even though what they are accusing me of is impossible.

So either they are trying to avoid paying me my winnings or they have made a simple error. Either way I want it resolving before I have to go down IBAS/GC route :(