I signed up to LV Bet and took advantage of their welcome bonus and was 1300 up after wagering and requested a withdrawal.
Then i receive this email
Kindly note, that according to the Terms and Conditions of the LV BET Promotion, LV Spins can only be claimed once per person, household, family, household address, email address, credit card number, IP address or shared computer environment.
Please be informed, that you due to links found in your account you are not eligible neither to this promotion, any bonus winnings has been confiscated.
Well I live with my wife and son, neither of whom have an account with LV Bet. I accessed using my work phone and laptop which only my wife has access to and she certainly hasn't been creating further accounts! So what they are saying is impossible and I have tried to query it but just been told their decision is final and they will not provide any evidence, even though what they are accusing me of is impossible.
So either they are trying to avoid paying me my winnings or they have made a simple error. Either way I want it resolving before I have to go down IBAS/GC route :(