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LuckyWilds Casino - $5000 out of $17002 win has been delayed since July 2023

UNRESOLVED

Complaint Info

Disputed casino

LuckyWilds Casino

Amount

$ 5000

Posted on December 4, 2023

Things initially went well with Luckywilds.

I won 17,0002.65 and was treated pleasantly. I received the first withdrawal in around a week and next one a day later. I had to wait two weeks for the third and then three weeks for the fourth. I've not received the last part of my winnings since then (August 15th). I would go on live chat every week or so looking for an update and would always get the same responses about the payment team would get back to me and it was with them. At one point the 5000 remaining got rolled back into the account and I had to rewithdraw it. Another time they emailed saying that they had money expected this week that would @cover the winnings which sounded like some sort of ponzi situation where new deposits (or investment) cover old debts/payouts. Either way I thought I might be near the end at that point as they showed what seemed to be some incredible candor. Unfortunately nothing came of it. All of the complaints is ee online are also for delayed payments so it appears as though they might have solvency issues as they were paying me out just fine until the last withdrawal and haven't been able to pay that out nor other players since it seems.

Interestingly, the live chat I had preceding finally making complaints I found that the pending withdrawal had been rolled back again but the money had not been put back in the account. IT was no longer pending but also no longer there.

WITHDRAWALS:

  • July 10th 6800 received
  • July 11th 2000 received
  • July 24th 1202.65 received
  • Aug 15th 2000 received

AskGamblers
Posted on December 6, 2023

Dear LuckyWilds Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.