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LuckyWilds Casino - Delaying my withdrawal for over 20 days

UNRESOLVED

Complaint Info

Disputed casino

LuckyWilds Casino

Amount

$ 2683

Posted on July 26, 2023

Hello,

I deposited for a reload bonus on this casino on July 1st 2023, I completed the terms and ended with a balance of 2683CAD. I withdrew the entire amount and was asked a few days later to verify my account. I completed the verification on July 7th and was told the withdrawal is now active. The following week seeing I had not received the money, I contacted chat support about the issue and was told the matter would be escalated and I would be contacted. I waited an entire week and never received an update or response. I followed up by emailing support on July 17th , a couple of days later , I received the same response i've been getting that the situation is still under review. I emailed them one last time on July 23rd and still waiting for a response.

I have deposited on this casino 3 times before and never had an issue depositing. I followed the terms and completed their verification process successfully, I don't understand the reason for my withdrawal to be delayed for over 20 days without a reason or update. The casino has just been delaying me by following up with the same generic response.

I have attached the email communications, as for the initial chat communications I have no record of it.

AskGamblers
Posted on July 28, 2023

Dear LuckyWilds Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.