What's new
What's new

LuckyWilds Casino - Casino are not paying out my winnings of 2800euros

REJECTED

Complaint Info

Disputed casino

LuckyWilds Casino
Posted on May 22, 2023

Hi Askgamblers,

The 14/05 I won 2800 euro at this casino but they are not paying out my winnings. I’ve been told several times from customer service that they are looking into this but nothing happens and they don’t respond to my emails.

Last time I spoke to them they’ve said that I need to send in verification documents which I’ve done and those would be verified within 24 hours. It have now passed 4 days.

Please help me to solve this.

AskGamblers
Posted on May 22, 2023

Kindly note that after carefully reviewing and considering this case, the AskGamblers Complaint Team detected that another, same-issue complaint was already submitted and published, therefore this one is being Rejected.

AskGamblers
Posted on May 22, 2023

Thank you for trusting us with your issue and contacting AskGamblers Casino Complaint Service / AGCCS/. 

Kindly note that after carefully reviewing and considering your case, the AskGamblers Complaint Team detected that another, same-issue complaint was already submitted under your username. Unfortunately, this is considered a violation of AGCCS Guidelines, section Multiple complaints referring to the same issue and is, therefore, rejected. 

Please keep in mind that following all AGCCS Guidelines is mandatory. Depending on the status of your previous complaint case you should consider the following actions: 

-    If your previous case was closed for any reason, please contact our support, explain if there are new facts regarding the case and why you think it should be reopened;

-    If it is still open, please use the reply link stated inside any of the notification emails sent from AskGamblers Casino Complaints System /AGCCS/ to respond directly; 

-    If it was rejected, please make sure to comply with all the recommendations or requests stated within the complaints rejection message 

To learn more on how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.