I made first a complaint on 23 July 2020 but it got rejected because “pending casino investigation going on”.
I made a complaint 13 July 2020 to Lucky Bird casino that I wanted all the deposits back made between 2019-11-20 and 2020-07-09 when I should have been self excluded permanently due to gambling addiction. They replied that same day that my refund request was submitted and that the payment department would contact me for further instructions. They still haven’t contact me and it has been almost one month. They keep saying the same thing in every reply and sometimes they don’t even reply or just close the chat when I ask for more information or contact. I don’t think they will refund me or acknowledge that they didn’t honor responsible gaming or my refund. How long can they keep saying that my refund is pending? I think if they see my complaint here that they will actually reply to me and not just ignoring me like they do now. Please do not just reject this complaint. I have more emails and screenshot if you need.
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