Complaint #10 Loyal Casino

Two weeks no payment

By Tamco242

6 years ago

Message on forum

I recently signed up to Loyal Casino. I have never made a withdrawal from them until now. I usually like to verify my account before hand as im a player from a small Caribbean island that a lot of persons aren't knowledgeable of but this wasn't an option.
I made 2 deposits totaling €400 via Visa Debit & played a while before requesting a withdrawal of €1000 on Dec 14. After submitting the withdrawal, verification documents were requested and submitted and I was quickly verified. Way to go Loyal as I really hate long verification processes after a withdrawal request!
The withdrawal request was approved on the 15 and I was informed that it would take up to 5 working days to complete. On Dec 21 I contacted the casino to advise I had not received the funds. They responded saying it would take 5 working days and by the latest I should be credited by Dec 20. Lol I responded & reminded them it is now 21.
They advised they would get back to me in 1-3 banking days. It is now 2 weeks from my initial request was made and I have not been credited the funds.

Disputed Casino Loyal Casino

Reason Delayed payment

Amount €2300

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Tamco242

6 years ago

Support informed me yesterday that their payment processor has returned the funds to my account and that I would be able to complete the withdrawal with Skrill. I made a withdrawal yesterday morning which was processed this morning and the funds were basically in my Skrill account by the time I received the email. Glad this issue is finally resolved.

Tamco242

6 years ago

Today makes a month since my initial withdrawal request and I have not received a deposit. It is also day 5 since I had asked for an update via email to no avail. I will wait another couple days to see if the funds are applied to my account before escalating.
I also realized that it isn't Loyal Casinos fault my Visa doesn't accept payments from them however they were dishonest about why the first payment was returned, forced me re use a withdrawal method I know wouldn't work and are very slow in processing the return.

AskGamblers

• Support Team

6 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Loyal Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,283

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Loyal Casino Complaints

See all complaints for this casino

Bonus unfairly refused due to misleading terms and conditions

I saw Askgamblers' review and bonus offer for that casino.
Before registering, I was careful to read the terms and conditions, as well as the general terms of the website.
After registering and making the deposit, the bonus was not credited, so I contacted customer service via chat. After a long time, the attendant told me that there was no bonus available for customers who live in Brazil. To justify, sent the link to the terms I had already read.
I told him that Brazil was not on the list of restricted countries.
However, he said that there was another part of this where the decision on granting bonuses to any unlisted country would be up to the Site Management.
This is deliberately fraudulent because, if they are not able to grant bonuses to residents of unlisted countries, in practice they can refuse bonuses from anyone.
Worse still: When I mentioned that I would file a complaint on the websites and regulators, I asked for the chat log and it denied me, so I had no alternative but to print the screens.
I attach the photos I took. Thankful.

Rejected

Oranje Casino - Allowed me to deposit after I asked them to close my IP and account permanently

Hello I am writing complain about oranje casino

on 27.12.2012 i ask casino to close my account pernamently and also to block my IP adress becouse i have gambling problems and i dont wanna play anymore and i like to close my account pernamently
but casino let me to open new account today with sam Ip adress and i spend 3 thousend euro thy just let me to deposit money afther i ask them to close my account pernamently
this is the email i send them 3 years ago

> i will like to block this account i have problem with gambling i already
> block all acount and howis possible i still can play and i spend money i
> will contact my loyal for this becouse i have copy of email i send you i
> send you email about block all my account and you still laud me to play
> and i spen all my moneyÂ
>
>
> ** Thu, 27 Dec 2012 19:19:55 +0100 - "Oranje Casino Support"
> **
>

and this is what thy reply me afther i send this email to them
I've closed your account and your IP address, would you like me to block your
email address so you can't use it to register with?

Please let me know if I can do this for you.

Regards,

Quirine
Oranje Casino Support

and today i open new account my IP adress was not block and thy let me deposit 3 thousend euro and spemd all afther i ask them to close pernamently becouse i have gambling problems

i will like to get back my money i spend becouse i ask them to close my account many times becouse i have gambling problems

please ask gamblers help me to get my money back

username is pokec111

thank you

Resolved