Complaint #13
Loyal Casino
Bonus unfairly refused due to misleading terms and conditions
6 years ago
I saw Askgamblers' review and bonus offer for that casino.
Before registering, I was careful to read the terms and conditions, as well as the general terms of the website.
After registering and making the deposit, the bonus was not credited, so I contacted customer service via chat. After a long time, the attendant told me that there was no bonus available for customers who live in Brazil. To justify, sent the link to the terms I had already read.
I told him that Brazil was not on the list of restricted countries.
However, he said that there was another part of this where the decision on granting bonuses to any unlisted country would be up to the Site Management.
This is deliberately fraudulent because, if they are not able to grant bonuses to residents of unlisted countries, in practice they can refuse bonuses from anyone.
Worse still: When I mentioned that I would file a complaint on the websites and regulators, I asked for the chat log and it denied me, so I had no alternative but to print the screens.
I attach the photos I took. Thankful.
Before registering, I was careful to read the terms and conditions, as well as the general terms of the website.
After registering and making the deposit, the bonus was not credited, so I contacted customer service via chat. After a long time, the attendant told me that there was no bonus available for customers who live in Brazil. To justify, sent the link to the terms I had already read.
I told him that Brazil was not on the list of restricted countries.
However, he said that there was another part of this where the decision on granting bonuses to any unlisted country would be up to the Site Management.
This is deliberately fraudulent because, if they are not able to grant bonuses to residents of unlisted countries, in practice they can refuse bonuses from anyone.
Worse still: When I mentioned that I would file a complaint on the websites and regulators, I asked for the chat log and it denied me, so I had no alternative but to print the screens.
I attach the photos I took. Thankful.
Screenshot
