Ag Awards

Silver Oak Casino - No payout

Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 2000
Posted on July 16, 2014

My playname is < removed >,28 feb i requested a withdraw $2012 at Silveroak casino, this amount was devided in two.( dont understand why)

I aked to put it in my moneybookers (skrill) account. Both amounts are approved, on 7 march and 19 march (2x $956).

I dont understand why it takes so long to proces ?!

Im waiting almost for six weeks now and I really think its taking far too long.

I already contacted lots of departments concerning withrdawles, but cant get no straight answers.Or very poor and vague response.

I mailed about 10 Emails in the last two weeks to;

manage¬≠[email protected]¬≠ilv¬≠ero¬≠akc¬≠asi¬≠ / paymen¬≠[email protected]¬≠cas¬≠ino¬≠sup¬≠por¬≠tce¬≠nte¬≠ / payout¬≠[email protected]¬≠ilv¬≠ero¬≠akc¬≠asi¬≠

The email they send me ( escala¬≠tio¬≠[email protected]¬≠sil¬≠ver¬≠oak¬≠cas¬≠ was not valide.

Phoned twice.

And contacted live help

One of the oneline agents told me about an technecal problem with Ewallet last moth but that it has been resolved.

Another one adviced me to email everyday??!! To get my money sooner.

Please let me know the status of my withdraw or contact me asap please.


Posted on April 26, 2013

Dear Player:

We will look into this matter and will get back to you soon

AceRevenue Team

Posted on April 29, 2013

27th april silveroak deposited my first payment, one down one to go.

Posted on April 29, 2013

27th april deposited my first withdraw.

One down one to go!!

Posted on May 2, 2013

Dear Player:

Casino send you a $956 payment for 4/27/2013 12:04:03 PM via Moneybookers. Please confirm. The last payment will be processed soon.

AceRevenue Team

Posted on May 6, 2013

Dear Player:

We will keep you updated once last payment is processed.


AceRevenue Team

Posted on May 7, 2013

All payments done, Silver oak apolog­ise­;

Long time but paid!

< name removed >

Posted on May 10, 2013

Dear Player:

We are glad to hear payments have been received.

We will request AskGamblers to close this issue as solved


AceRevenue Team

Posted on May 14, 2013

Dear Askgamblers:

Please close issue as solved


AceRevenue Team

Posted on May 14, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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