Captain Jack Casino - Long payment delays, unresponsive help center

posted on October 28, 2016.

In early September, I made a withdrawal request for roughly $5000. Within about a week, it was broken down to into 3 separate, approved payouts via check. It took about 12 business days to receive the 1st of 3 checks. I was then told that I would get the remaining 2 checks in the 2 following weeks. That was in the last week of September. So I *should* have received check #2 in the 1st week of october and check #3 in the 2nd week of October. We are now in the 4th week of October and I still have only received the 1st check. I've emailed [email protected] to check the status. At first they told me that the issue has been escalated and that my 2nd payout would be sent to the processors "next week". When I still hadn't received check #2 or been given any indication that it was being sent to the processors, I emailed again to try to get a status. I received no response. Since then I have emailed 2 more times... again with no response. I just spoke with someone via the "live chat" at the casino who said that my payout was "delayed" and would once again be escalated. I have very little faith that this means anything at all.

I feel I've been very patient, but I am becoming more and more frustrated with the lack of commun­ica­tio­n/r­esp­ons­iveness on the part of the casino. I have held up my end of the deal and just want them to do the same. Is there someone who can help get my 2nd and 3rd payouts sent off to the processors as they should have been a couple weeks ago?

If you require exact dates and/or messages exchanged, I will be happy to provide... just tell me what you need.

Thanks in advance!!

posted on November 1, 2016.

** UPDATE **

And almost as if by magic, my two remaining check payments (approved for $1250 each) were combined and paid out in one check for $2500 - received today. I will deposit it this afternoon and post back to confirm success.

posted on November 2, 2016.

Check was deposited without incident and funds were available the next business day. Thank you Captain Jack and thank you Ask Gamblers.

This complaint can be closed out and marked as resolved.

posted on November 2, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.