Complaint #8
Loki Online Casino
Delayed refund
5 years ago
First of all thank you for your time to have this complaint reviewed
More than 2 months, ago I signed up to this casino. I used an exclusive promotion from another site since they were offering a nice bonus for first deposit. I followed the link and got to a promotional page where it was advertised the exclusive bonus along with a form to receive it so I completed it and registered.
After that I made my first deposit to get the bonus but didn 't get it so I contacted live support. Agent told me that there was no such bonus which I couldn't understand because I actually registered using a form from them where it was clear that I would get that bonus after registering and deposit. I also sent him the link of the partner site where it was advertised but apparently with no effect.
I felt like stupid. He told me that I could get the 100% bonus on my NEXT deposit, because I had to activate it prior to deposit. I asked to have it manually granted, but on my first deposit; and not on my next deposit; since anyway, I had the idea of playing there and would have accepted their usual bonus anyway. To my surprise he told me that he would have to negotiate it with the manager, or something like that and they would contact me when it had been decided what to do. I contacted them a few days later and told me to be patient, that they were doing everything they could to help me.
I tried to contact the site that was offering the exclusive bonus but they never replied. Learned lesson. A few days later I contacted them again (they never answered me), and told me that I was granted a 25% bonus for my first deposit. I said that I didn 't want that and that I would only accept, their 100% first deposit bonus because I believe that would have been the fairest thing to do. He told me that the bonus they gave me was an exception and that I had to be grateful to accept. That was the nail in the coffin. I said that I just want my deposit back so issue a refund, and was told that it was fine
On July 21th I was asked for my verification documents; which I sent on July 22th. Then I was told the same day, that the file format, I sent the screenshot was not accepted and I could send them another on Aug. 4th. Actually when I was going to have that document uploaded I tried to log into my account and found out that it was closed. I contacted live support and told me it had been closed, because I had asked for a refund. I would only be able to be given support by mail from then on because live chat has always, been unavailable when I tried to reach it. I had no contact from them since then nor my money back so I've been remembering them since Sep 25th and they keep telling me to be patient. I think I have been anough, so I' m writing this complaint.
Thank you once again for your review.
More than 2 months, ago I signed up to this casino. I used an exclusive promotion from another site since they were offering a nice bonus for first deposit. I followed the link and got to a promotional page where it was advertised the exclusive bonus along with a form to receive it so I completed it and registered.
After that I made my first deposit to get the bonus but didn 't get it so I contacted live support. Agent told me that there was no such bonus which I couldn't understand because I actually registered using a form from them where it was clear that I would get that bonus after registering and deposit. I also sent him the link of the partner site where it was advertised but apparently with no effect.
I felt like stupid. He told me that I could get the 100% bonus on my NEXT deposit, because I had to activate it prior to deposit. I asked to have it manually granted, but on my first deposit; and not on my next deposit; since anyway, I had the idea of playing there and would have accepted their usual bonus anyway. To my surprise he told me that he would have to negotiate it with the manager, or something like that and they would contact me when it had been decided what to do. I contacted them a few days later and told me to be patient, that they were doing everything they could to help me.
I tried to contact the site that was offering the exclusive bonus but they never replied. Learned lesson. A few days later I contacted them again (they never answered me), and told me that I was granted a 25% bonus for my first deposit. I said that I didn 't want that and that I would only accept, their 100% first deposit bonus because I believe that would have been the fairest thing to do. He told me that the bonus they gave me was an exception and that I had to be grateful to accept. That was the nail in the coffin. I said that I just want my deposit back so issue a refund, and was told that it was fine
On July 21th I was asked for my verification documents; which I sent on July 22th. Then I was told the same day, that the file format, I sent the screenshot was not accepted and I could send them another on Aug. 4th. Actually when I was going to have that document uploaded I tried to log into my account and found out that it was closed. I contacted live support and told me it had been closed, because I had asked for a refund. I would only be able to be given support by mail from then on because live chat has always, been unavailable when I tried to reach it. I had no contact from them since then nor my money back so I've been remembering them since Sep 25th and they keep telling me to be patient. I think I have been anough, so I' m writing this complaint.
Thank you once again for your review.
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