Hello.
I have issues with live casino.
I made a lucky deposit of 25€ on 01/09 with first deposit bonus. Successfully wagered all requirements and made a withdrawal of 1400€. And after I uploaded my documents in profile to verify and contacted the live support to ask about how much time they will take to verify my account, and to proceed to withdrawal. Support told me that my documents are successfully verified and he said they will take within 1 hours. Passed 48 hours my request still pending, they giving me standard answers to delay the payment. All screenshots with conversations are attached. I wanted to write a good review about this casino but after this situation sadly can only make a complaint. I hope you can help me with this situation. Thank you.
Complaint Info
Hi, SERUN!
We are kindly asking you to wait, please. Also, according to the terms and conditions, 'The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity'.
Please, stay patient, very sorry for any inconveniences!
Hello!
As you can see this is another typical answer to delay the withdrawal, this casino is insane, live support saying what account is verified and now they are using this rule from terms and conditions to delay payment for the indeterminate time just to make me cancel the withdrawal request and loose all money back to casino. I've seen this trick so many times.
Thank you
Dear SERUN,
As i can see in your account, your payment has been processed.
Congratulations on your win, and have a nice day!
Hello! I just received the payment ! Thank you for the help !
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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