Complaint #17 Live Casino

No option to withdraw to Neteller support ignores messages

By V N.

5 years ago

I made a $300 deposit with Neteller to live.casino, played slots and blackjack. Then I tried to request a withdrawal but Neteller was not an option in the list. I've asked in chat about that and they said that I should try to use VPN and set Argentina/Columbia/Germany to make this method appear. This helped not.
Then I tried to open chat again but it disappeared from the support page. I decided to send an email using their site form but two of my request were ignored.
So there is no chat, no answers from support and still no option to withdraw to Neteller (the method I used to deposit). Money are frozen on my account and nobody wants to help.
The amount of money frozen is $281.66.
Kindly asking Askgamblers to help me with my issue.

Disputed Casino Live Casino

Reason Declined payment

Amount $281.66

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

nrmx222

• Russia

5 years ago

Everything went fine. I received cashout to Skrill.
Thank you all for cooperation!

Live Casino

• Representative

5 years ago

Dear NRMX222,
we are kindly asking you to request your withdrawal to Skrill, after that it will be processed.
Please, let us know also here if everything goes fine.
Thank you very much for your patience and understanding!

nrmx222

• Russia

5 years ago

Dear Live Casino,

I took your advice and made a deposit with another payment system (Skrill). Trying to cashout to Skrill and still getting declined. Support says that I have to cashout to Neteller.
Let me sum it up:
I deposit with Neteller -> I cannot cashout to Neteller as it's unavailable -> Support says to deposit with Skrill so I can cashout to Skrill -> I deposit with Skrill -> Trying to cashout to Skrill -> Declined because I have to cashout with Neteller -> Neteller is still unavailable.
Could you organize the support and finance teams please?

Live Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $3,125

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

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SE Failure with casino under same licence

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I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Live.Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Live.casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Live.casino and deposit the following amount on

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500- 1/7/20

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Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

Please note I have used the same credentials as with my self excluded bobcasino account as with Live.Casino.

< personal info removed >

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Since i made the withdraws on the 24th of Feb , i have been hearing the same exact thing from their email support and live chat , attached are some of the answers i get
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