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Live Casino - No option to withdraw to Neteller support ignores messages

RESOLVED
Complaint Info
Disputed casino Live Casino
Reason Declined payment
Amount $ 281.66
nrmx222 Russia
Posted on July 20, 2020

I made a $300 deposit with Neteller to live.casino, played slots and blackjack. Then I tried to request a withdrawal but Neteller was not an option in the list. I've asked in chat about that and they said that I should try to use VPN and set Argent­ina­/Co­lum­bia­/Ge­rmany to make this method appear. This helped not.
Then I tried to open chat again but it disappeared from the support page. I decided to send an email using their site form but two of my request were ignored.
So there is no chat, no answers from support and still no option to withdraw to Neteller (the method I used to deposit). Money are frozen on my account and nobody wants to help.
The amount of money frozen is $281.66.
Kindly asking Askgamblers to help me with my issue.

nrmx222 Russia
Posted on July 20, 2020

Hello,
Live.casino responded to my requests and suggested to use a different deposit method. So I made a small deposit with Skrill and requested withdrawal afterwards. I hope this ends fine and I will keep you in touch once it's over.
Thank you for co-operation.

Posted on July 20, 2020

Dear NRMX222,
please, keep us updated on this case. As we can see, your cashout is going to be processed soon, but if anything goes wrong, our support will inform you.
Thank you very much for your patience!

nrmx222 Russia
Posted on July 21, 2020

Dear Live Casino,

I took your advice and made a deposit with another payment system (Skrill). Trying to cashout to Skrill and still getting declined. Support says that I have to cashout to Neteller.
Let me sum it up:
I deposit with Neteller -> I cannot cashout to Neteller as it's unavailable -> Support says to deposit with Skrill so I can cashout to Skrill -> I deposit with Skrill -> Trying to cashout to Skrill -> Declined because I have to cashout with Neteller -> Neteller is still unavailable.
Could you organize the support and finance teams please?

Posted on July 22, 2020

Dear NRMX222,
we are kindly asking you to request your withdrawal to Skrill, after that it will be processed.
Please, let us know also here if everything goes fine.
Thank you very much for your patience and understanding!

nrmx222 Russia
Posted on July 22, 2020

Everything went fine. I received cashout to Skrill.
Thank you all for cooperation!

AskGamblers
Posted on July 22, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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