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Live Casino - Delaying €4,000 withdrawal for more than 24 hours

RESOLVED
Complaint Info
Disputed casino Live Casino
Reason Delayed payment
Amount € 4000
netanelgori Berlin
Posted on June 3, 2020

Hello, I made a deposit in a 500 euro casino, played roulette life and won 4000 euro, and the casino does not release the withdrawal, the withdrawal was in the casino for more than 24 hours
Please help me with this, I talked to them in the chat, say manager manager wait wait but there was a problem, someone manager manager canceled me two retreats I did and now that all is well I do not release the withdrawal, And my account has been verified

Posted on June 3, 2020

Dear NETANELGORI,
as we can see, there was a need to contact game provider, and due to that reason we are kindly asking you to wait, please.
As soon as we get an answer from the provider, we'll be ready to process your withdrawal.
Thank you for your patience and cooperation!

netanelgori Berlin
Posted on June 3, 2020

What does a gaming provider mean, why are you looking for excuses not to pay, more than you had a glitch, I wanted the deposit amount, you didn't want to give it to me, you're looking for excuses not to pay very simply, but I won't give up I submit it to a painful MGA You have to pay a person who is 500 euros and won 4,000 euros

Posted on June 4, 2020

Dear NETANELGORI,
we are sorry for any possible delays, and we would like to inform you that your withdrawal has been checked and processed successfully, therefore within several business days you will receive your money.
Thank you for your patience!

netanelgori Berlin
Posted on June 5, 2020

Thank you everyone, the money goes into the account, the bank, you can close the complaint all fine thank you very much

AskGamblers
Posted on June 5, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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