Live Casino - Cashback account changed to Match Up account after deposit

Dearest Eduardo,
we are informing you that the cashback line was successfully set for you again.
We would like to apologize for the possible bug due to which the change of the line must have occurred.
Wish you good luck while playing!

Dear @eduardoandre,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi askgamblers and LiveCasino teams,

I can confirm that my account is now on cashback line again. But i need to know if the 1st day 20% cashback promotion is it valid for me now? I didn t have the oportunity to get this promo on my first day because my account was "converted" by the casino on a Match-Up account (which, as you can see, wasn t my fault).

Waiting for a confirmation (AFTER THAT we can close this complaint).

THANK YOU

Dear Eduardo,
we have set this cashback specially for you, but just in case it doesn't work, please message instantly at [email protected], and we will add it anyways.
Thank you very much for your understanding!

We would also like to pay your attention that max. cashback amount is 50 EUR, (50 USD, 75 CAD, 500 NOK, 3750 RUB, 750 ZAR, 200 PLN), no wager requirements. Which is also stated in the bonus terms and conditions.

Hello,

I can confirm that my account is now back to cashback line. And i did received the 20% cashback for the first deposit.

But everytime i speak with live chat they seem not to know about these cashback promotions. Yesterday, I was asking for information about the 25% cashback on wager sum (second deposit) and the live chat member seemed not to know what kind of promo i was talking about. Now, Live Casino says here that this cashback was "set specially for me"... But this promotion is on the Promotion page and should be accessible for all clients that choose cashback line (and not a "specially" cashback just for me). 

I really hope not to re-open this complaint, because I will give one more try on this casino with a second deposit.

For now you can close this complaint.

THANKS ASKGAMBLERS

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.