Ag Awards

Lincoln Casino - tournaments that don't exist

Complaint Info
Disputed casino Lincoln Casino
Reason Other
lmmn66 United States Message
Posted on May 16, 2014

I received an email from Lincoln Casino to join them in an exclusive tournament on 1/26/14 starting at 12:01 am EST and my account was pre registered. Needless to say I go to join in and there is no tournament of that name. I contacted support and sent the email I was sent, she was very confused and had to get back to me on the subject. I received an email telling me that only Liberty Slots was having that tournament (which I spend plenty of money at), sorry for the inconvenience but I can enroll you in the black jack tournament. I asked why I just cant be put in the one at Liberty because they are sister casinos.... I don't want to play black jack I like video poker only. This is not the first time I've been sent the wrong emails saying these sorts of things, also confused why I can't play for more then 1 hour on $50? its sucked out before I know it!! Can't afford it anymore even though I love Lincoln Casino :(

Posted on January 30, 2014

Good Day,

I am Dylan. I am a representative for Lincoln and LibertySlots casinos.

Thank you for choosing Lincoln Casino.

First let me apologize for this rear inconvenience. Is it possible for me to have your Lincoln casino account number.

I will look into this issue and see exactly what can be done for you.

I am Looking forward to your reply. Have a good day.

Kindest regards,


lmmn66 United States
Posted on January 31, 2014

I was looking forward to the tournament that I was invited to by email. Then when I contacted your casino and I was told sorry that was for Liberty Slots, so I asked if they could put me in the Liberty Slots one since you are sister casinos. I was told no but we will enroll you in the Blackjack tournament. I wrote back right away and said I don't like BJ can I please be enrolled in a video poker tournament? No one ever got back to me at all!!! That was 4 days ago!! I love to play at Lincoln but my money goes way to fast, and promises are never kept.

Posted on February 1, 2014

Good day,

I do understand your frustration and I would truly like to assist as we try to put all our customers first.

Can you please contact the casino at 1-888-234-7217 or via live chat and ask to speak with Maria or Eric who will be on the day and night shifts today. The night shift ends at 2 am eastern standard time.

I have instructed them to enter you into the upcoming video poker tournament and also to provide you with a comp for the inconvenience.

This issue should not have carried on for this period of time and again I apologize for the inconvenience.

Please give us a call so we can have this issue resolved.

Thank you for your patience, understanding and for being a loyal customer to Lincoln casino.

We are looking forward to hearing from you. Have a good day.

Kindest regards,


lmmn66 United States Message
Posted on February 2, 2014

I wanted to say that finally I was given entrance into the video tournament and given a bonus as well. I really enjoy Lincoln casino, but this should of never taken so long to be resolved. I thank you for the bonus and the tournament and I will be back soon :)

Lincoln Casino Complaints

  • 5 of 9 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 3,733 USD avg amount

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