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LeoVegas Casino - Let me deposit £39,000 in one night right after making account without any check-ups

UNRESOLVED
Complaint Info
Disputed casino LeoVegas Casino
Reason Refund declined
elvissx United Kingdom Message
Posted on November 20, 2018

Hi the complaint am making is to get a refund of money I deposited to LeoVegas which I believe shouldn’t of been allowed I had opened a Leo Vegas account not submitted any ID and started deposited money using PayPal at the end of the night I had deposited 39,000 this is a large amount and only reason I had done it is I got carried away and was drinking with my mates after this I had went on to read the companies policies etc they stated that the most you can deposit through PayPal is 10,000 but apparently they have some VIP scheme in place which increases your deposit value when you go Upto level 30 tbh I thought not having submitted ID would have been more than enough to recover at least 20,000 of my funds but this really did blow my mind not only did they change my deposit limit within 24hrs without asking me or even getting my concern they also didn’t even ask for ID this PayPal account could have been anybody’s.

From the casino I expect them to be reasonable here as I staked a large amount of money which clearly shouldn’t of been allowed or they wouldn’t of have a 10,000 limit on in the first place and which website even lets you deposit that much 2 hrs after opening it. The 3 arguments which support my claim are..

1 - 40,000 deposited through PayPal in one night sorry but that is not right and breaches a lot of responsible gambling rules

2- the deposit was done through PayPal how did they know who’s account it was or what if I was hacking into someone else’s point being you can’t just allow someone to deposit that much through PayPal with no checks

3- lastly even if I am wrong with my first 2 arguments this is the one that is making me pretty angry apparently because I stakes so much in a few hours I went up some VIP level and my deposit limit increases itself this is absolute rubbish as even if it did go itself this surely can’t be allowed I didn’t receive a email I didn’t even get told what level I am or what’s happening am pretty sure I read that in terms and conditions they need to monitor you for 3 days before knowing what level you are anyway like I said surely that’s not right

Thanks and looking forward to hear back from you.

AskGamblers
Posted on November 20, 2018

Dear @elvissx,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed refund request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on November 23, 2018

Hello ELVISSX,

Thank you for taking the time to leave a comment for us to review.

Unfortunately, as this is a public forum we cannot access any account specific information.

I’m sorry to hear of the situation you have encountered, at LeoVegas we endeavour to provide a great gaming experience for all of our players.

I kindly ask that you contact us directly by sending an email to [email protected] and we will then be able to take a look into your case.

Thank you.

AskGamblers
Posted on November 27, 2018

Dear @elvissx,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

elvissx United Kingdom Message
Posted on November 28, 2018

Hi I have not heard back yet but have replied

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