A day after I made a withdrawal my account became locked for “security reasons”. This happend Thursday november 14th. My account is fully verified and all the required documents were already sent. Obviously I contacted the Customer Support through live chat, they be telling that this happens to all the leovegas players and that I should just wait on an e-mail from LeoVegas. I’m waiting now for 9 days on that e-mail and I still got nothing and the live chat keeps saying the same thing. It would take “a few days” but we’re on the way to “a few weeks”. I have absolutely no idea why my account is locked and I still wait on the withdrawal money. Funny how I deposited hundreds of euro’s without any problems, and now after one small withdrawal my account is locked immediately.
I would like to know when my account will be unlocked and if it’s true that this happens to all the LeoVegas players.