Hello Askgamblers! (And LeoVegas)
My account was "Locked for security reasons", now 2 weeks ago just after i asked for a withdrawal for 4000 SEK.
I have contacted Leovegas atleast 15 times now, via onlinechat aswell as called them a few times and also by regular email.
They all give me the same meaningless answers. That my account is going thrue a security check. That they cant give me any
specific timeframe for how long this will take them. only that it can take quite some time. "how long is a peace of string kind of answers.
Leovegas did this random securitycheck and lock-out without a warning or any info at all. I feel like they are just holding my money and use this "Security thing" as a reason for not paying me my rightful money. I feel like they have stolen my money, they are preventing and delaying my payout on purpose. I thought that Leovegas was a serious casinowebsite but i feel like ive been scammed for alot of money. i have previously deposited a in tot 6960Sek on my account and never used any bonuses. I have deposited via Trustly and logged in by using Bank-ID (the most secure method at the moment). However i have at a number of times informed leovegas that it might have been something wrong when i switched from logging in by email to Bank-id login. that the account not have registered the linkage between the two accountlogin-methods. anywho. It has now been 2 weeks and my accou t is still locked with my money inside. Ive asked leovegas for help to solve this problem but they only inform my that the security department is working on this and that they have a que-system to follow. But why on earth do they lock their clients account without any explanation when in perfect timing with my asked payout. seems fishy as hell to me. ive read that leovegas has done this before a sh**load of times.
as i said ive have contacted leovegas support sooo many times now and still the refuse to help me n even refuse to contact the department working on my issue. All i wanted was an estimated time for the lock-out and a report on why ive been selected without any form of notice or reason. The only reason i can think of is they think i have multiple accounts, something i told them straight from when i first thought of it.
I dont trust these guys at all anymore. Their support crew are totally bullsh*t when it comes to giving me info on the case. and the crazy amount of time this has been taken. Also all the time wasted on trying to solve it. I just want my money and my account back, or pay me back everthing ive deposited onto my account since registration was made, i would not recommend this casino to anyone at this point.
Please help me get my money back :-(