Legendz Casino - Redemption error

Hello, I am having trouble with my redemption on Legendz casino. I have won a total of $2300 SC as of this moment. I won $1300 on Thursday, 03/13/2025 at around 4:30AM CST. I have since played more while waiting on the issue to be resolved and won an additional $1100 on Saturday at around 3:30AM CST.

I have tried several payment methods and am still receiving a pop-up error. I have tried to redeem a $100 Etsy gift card and am currently waiting on the status for that. I have tried using the same cards that I have previously purchased packages with. I have tried to use my Skrill account as well just to be met with the same pop-up message every time. I was advice by their customer service to try to clear my cache and cookies, use incognito mode on a different browser and all of those came with the same pop-up error. I have since been told that my address on my card and the address on my Legendz account did not match but they have been verified so that was not the issue. I also informed them that I wanted to redeem through Skrill and was ignored.

As of now I have been told that my issue is being put in a queue and they will try to get to it as soon as possible. I would like the provider to simple make me whole. I purchased the packages with the same cards I am attempting to redeem with and did not have a problems with the purchases made. I also have purchased package with my Skrill account. I have been waiting for 2 days. I would like the remaining $2600 on my account to be put into my Skrill account, that is all I ask.

All of my proof will not upload I am not sure why.