Withdrawals Being Delayed
I have been playing at Raging Bull for about 3-4 weeks now if not longer. Everything seemed fine until I began requesting withdrawals. I requested my first withdrawal on April 18th and submitted my documents on April 19th. Since then, I have made more deposits and requested an additional 8 withdrawals (total of 9). These withdrawals equal a total amount of $10,300, but I have seen no progress made on any of them. Ive called customer service and contacted live chat and I am told my docs have been approved and I need to be patient. The longer it gets the more nervous I get however so I have been contacting support more frequently. Every time I question them they simply respond with "your request is being escalated to the finance department", or some other vague response. Suddenly I am told that of the $10,300 I have requested to withdraw, only $6650 will be approved since "bonuses are not withdraw-able". This doesn't make sense to me since I completed the play through requirements on all the bonuses I redeemed. Seems strange that I am only finding this out now even though 5+ support reps have told me "everything looks great" with my withdrawals up until this point? I have attached the most recent chat transcript, as well as my pending withdrawals here for you to see. I have also attached screenshots of 2 (out of at least 5) previous chats where I am told that my request has been "escalated" and that I have nothing to worry about regarding my requests. I know it has not been that long but I really am getting nervous considering how many negative reviews I have seen. If someone can help me I would really appreciate it!
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.