Withdrawals Being Delayed

I have been playing at Raging Bull for about 3-4 weeks now if not longer. Everything seemed fine until I began requesting withdrawals. I requested my first withdrawal on April 18th and submitted my documents on April 19th. Since then, I have made more deposits and requested an additional 8 withdrawals (total of 9). These withdrawals equal a total amount of $10,300, but I have seen no progress made on any of them. Ive called customer service and contacted live chat and I am told my docs have been approved and I need to be patient. The longer it gets the more nervous I get however so I have been contacting support more frequently. Every time I question them they simply respond with "your request is being escalated to the finance department", or some other vague response. Suddenly I am told that of the $10,300 I have requested to withdraw, only $6650 will be approved since "bonuses are not withdraw-able". This doesn't make sense to me since I completed the play through requirements on all the bonuses I redeemed. Seems strange that I am only finding this out now even though 5+ support reps have told me "everything looks great" with my withdrawals up until this point? I have attached the most recent chat transcript, as well as my pending withdrawals here for you to see. I have also attached screenshots of 2 (out of at least 5) previous chats where I am told that my request has been "escalated" and that I have nothing to worry about regarding my requests. I know it has not been that long but I really am getting nervous considering how many negative reviews I have seen. If someone can help me I would really appreciate it!