I would like to establish a timeline of activity on my account and put matters into perspective. I'm tired of them using this phrase :
"We are very sorry but you breached max bet limit by playing through wagering requirements"
as a universal excuse of the use of logic or continiuity, they're saying; you have done something wrong so now we can do whatever we want to you. They extend this breach to all activity on my account and it makes no sense at all as they operate in bad faith and use my mistake to their advantage without giving any reasonable explanation to what is being done why percisely, its just vague "you breached the rules" here's your punishment
Events that occur between aprox 16:11 and 23:00 november 24
I make a deposit of 100E and i get a welcome bonus, i play and breach the max bet rule as im not awere of its existance at that time i lose all money from my account except for 0.03E.
-At this point i remember looking at the bonus section and it was empty, there was nothing that needed wagering anymore and i had no more free spins to use, this 0.03E looked the same as 0.00 it was simply nothing i was done.
I make another deposit of 150 E at this point and i expect no problems
- I play roulette and i make bets of either 50E or 100E and i make withdrawals as i play
Adding up to 450E withdrawals including 150E deposit and 300E wins
At this point my account is empty again, or has 0.03 in it... i dont realy know
PLEASE NOTE: On the screenshot the dates put on those discarded withdrawals aren't dates when i made it, those are dates of their action discarding it, i made all them between 21:11 and 22:00 aprox.
3. Withdrawals are done and pending.
-I make a deposit of 50 E, play roulette and lose it.
I could technically reverse one of the witdrawals to play as i had them pending but i just wanted to close my gambling for the month and spend the last 50 E of my personal allowence. So i put new money into my account, to threat it like another gambling session.
Where is the logic here in refunding the deposit of 50E? I understand that my account was red flagged during my bonus play and they were ready to take my money if i had any left after wagering but i cleared the balance.
I Made 2 next deposits, if i havent made them there would be nothing to confiscate.
They treat it like i made a deposit of 50E won 400 and withdrawn it, its clearly not the case.
They're operating in bad faith and using the fact of the breach to extend it to my entire activity in their casino.
Using their logic:
I breached the rules of the bonus so im not allowed the bonus money or the winnings so they cancel it and give me my deposit back, but i made 3 deposits in different circumstances, i won money with bets including 99.94 % of my own money from the second deposit and lost the third without witdrawal.
If they add up all activity on my account and apply the above, they should refund me with 250E wich is the ammount of my deposits and confiscate 200 E of winnings, only this makes sense according to what they're accusing me of.
Then it could be looked at as:
I've breached the max bet rule so they reinstate my deposit and take away the winnings:
450E withdrawal = Deposit 100E + Deposit 150E +200E winnings
250E refund and 200E confiscation
What would be a possible valid reason to refund the one deposit that i lost after all the previous activity? This could be a deposit made weeks or months after it, its not related
It's clear as day that i have made a simple mistake and they know it and use it in bad faith without any applience of logic or common sense
I feel simply humiliated and exploited by this casino and it's practices, i know that i have been playing fairly, i just didn't know the terms of bonus wich was my fault but i would never expect that a casino can take such advantage of this mistake and use it on my later play with new deposits, it feels awful how they just shove it in my face because i can't do anything to them