I recieved an email stating if I joined this site i would receive 100 free spins, i joined, made a deposit and was told i would recieve the 200% bonus. I did not recieve the 100 free spins. After several more deposits i 'made my way up' to bronze level. I recieved an email saying the next day i will recieve 25 free spins. After many more deposits i then became a silver status, with an email promising me 50 free spins... Again... I did not recieve these. I have emailed the support and care email provided 8 times! I got one response saying
We thank you for contacting us at Karamba. We are writing with reference to your missing bonus query, I have reviewed your account and see that the first set of free spins did not activate and also neither did the day 2 free spins when you deposited this morning, I have asked our tech team to investigate this for me but in the meantime I have added the following to your balance to cover the free spins as offered -
£5.00 to play the first set of 20 x 0.25p free games on Fruity Friends and also
£8.00 to play the day 2 free spins 40 x 0.20p on the same game.
Should you have any questions Janeane, please don’t hesitate to contact us.
Karamba is committed to CARE- Customers Are Really Everything.
If you have any questions or concerns, we are available 24 hours, 7 days a week. Please do not hesitate to contact the Karamba team, just click on Contact Us.
Your big win is just a click away!!
Since then I have emailed them many more times regarding the 100 spins and also the now 50 free spins i still have not received.
I also received this email ...
Thank you for playing on Karamba and Welcome to our site!
We are very pleased to see that you are already enjoying our games.
I tried to contact you today by phone for a Great Personal Offer. I have added you 10 pounds free and I also have 25% on your next two deposits!
If you come to “Chat” on our site, which is available 7 days a week, we can assist you further there.
We look forward to you playing with us again and we wish you the best of luck!
Karamba is committed to CARE - Customers Are Really Everything.
If you have any questions or concerns, we are available 7 days a week.
Please do not hesitate to contact the Karamba Team.
Spin to Win!
I made a deposit and did i recieve the 25% or knowingly see an added £10... NO!
Whilst angerly playing off the deposit i expected the 25% on, I was playing 'flowers' and encountered several problems with the feature. Several time i spun in the 'free spins' Symbols, 3 as was needed, and the game just continued to play!! This happened 4 times, without giving the feature as shown. I screen shotted several of them, email the care email AGAIN and am yet to still hear from them..... And am yet to still here regarding my initial deposit and free spins bonus!!! I have been a member of many online casinos, and have never encountered such a lack of communication, nor problems with bonus/games etc. I am now left a lot out of pocket (making deposits to get my promised free spins and % on next deposits) and feel completely done by.