Denied Winnnings!

We were provided with some additional info and evidences about this case from King Solomons Casino. It appears that the only reason why the player got his first two withdrawals was that no one from the casino financial department ever bother checking his account. Such account checking was conducted at the time the third withdrawal was requested and then it became clear the player has registered two accounts long time ago prior before the withdrawals. In addition, even if there weren't any multiple accounts involved into this case, the player accepted the third bonus without checking its terms and conditions, which by the way, were changed since the last time player accepted such bonus.

To summarize, player not only received two withdrawals from King Solomons Casino (before they found the multiple accounts created by the player), but also a refund of his last deposit, despite the bonus terms violation. We don't think the casino could do anything else in this case and therefore this case is considered as closed and successfully resolved.

Hello,

what the casino are saying is basically not true and i will explain:

i did complying with any request from them,i talk to them almost every day.

the prove is the casino did pay me for the first and second withdrawal,from some reason the third payout they decline from some ridiculous accusations.

i am a honest player and l should get my fair winnings.

Dear AskGamblers

We decided to open this complaint again in order to let you know about the case, but also give the player the opportunity to answer. From a look through the case that was brought to the attention of the AskGamblers community some time ago, the player refused to give us a contact number - despite the fact that our support team tried to speak to him on numerous occasions. What is more, having a look through our system, we found multiple accounts linked to this person. All of them are either registered under the same surname, same or similar address of residence and no valid phone number to communicate with the account holders. Deposits on all accounts have been made using the same e-wallet service and all accounts had the same game playing pattern/strategy. The player not only breached our bonus abuse T&C, but also those concerning multiple account generation.

Best regards,

Casino Representative

Hello!

this answer is not acceptable to me at all.

askgamblers please help to decide in this case.

the casino is treat is players very poorley and unfair.

change the T@C in the time that i play,do not let me finish the wagring like they say that i should but i was clear to cash out,locked my account with no reaso too.

they should paid my winnings of 1000 euro.

King Slomons are rouge casino!