On the 6/08/14 i tried to withdraw winnings in total of £2300 from Supercasino. I had previously withdrew £120 without a problem so didnt understand why this would be.
I recieved an email asking to verify my details in which i did my best to do so. i am currently working offshore so this made it even harder to obtain these details. They asked for a passport in which i sent. They asked for my bank card back and front in which i sent the photos of my bank card (numbers covered). I was then told that the bank card can not be used even though it was the bank card i have previously used to deposit and withdraw no problem. They wanted to see my bank card ending 7164 which i had used back in febuary. I stated i do not longer own that bank card due to fruad being detected and a new one sent out. That card has been cut and disposed. They told me i could send a bank statement showing a transaction of £54.00 sent from that card in which i did send. I then recieved an email saying i need to send a proper photo of my utility bill because they cant see one i sent but also in that email i was told my bank card is still outstanding and i would need to send that.
Do these people look back at previous emails or do they just follow a book how can this be missed i was told to send a statement how can they expect me to still be using that bank card or have it. I have now waited 8 days in which i could have solved this problem in 1 if they didnt take 2 days to email me back. I am outraged and i have had the same verification process from betfred in which they solved in the matter of 48 hours.