Complaint #12 Jackpot Party Casino

Loss chips/points

By MargaretAnne

12 years ago

Collected a big win on Rome/Egypt taking me up to 1,222.000 points. Bet 5000 three more times and it dropped my chips down to 854,637. I am missing over 358,000 points. Have tried to used there complaint form 12 times in the last 24 hours and it will not transmit. The following information is provide. Name: Margaret XXXX, EMAIL: [email protected],

user id: annedowd.75 game played: Rome/Egypt, date Dec 20 at 410 PM.

Disputed Casino Jackpot Party Casino

Reason Missing Funds

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Jackpot Party Casino Complaint Stats

Resolved 1 / 9

Avg. Amount $30

Avg. Complaint Duration 12 days

Avg. Response Time 4 days

Jackpot Party Casino Complaint Summary

Most user complaints about this operator fall under the Software category.

So far, 1 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 12 days, while the average duration across all operators is 8 days.

Jackpot Party Casino Complaints

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Firework promotion not received from Jackpot Party Casino

This is a cut and paste from my original complaint to Jackpot party support: I purchased coins with the firework promotion but did not receive any fireworks. I bought one for 250$ package once for myself, two 5$ packages for fvXXXXXXX.com (#2XXXXXXX), and two 5$ packages for neXXXXXXX.com (#2XXXXXXXX). Neither my friends nor I got any fireworks. Each account was accessed daily from 7/3 through 7/11. I am frustrated by the lack of explanation with your promotions. This is the second detailed message I have sent about this issue. First I am feeling cheated and now with no response to my first inquiry I am feeling ignored. I received two auto responses that did not address my issue. I reposted to my complaint more than 5 times. 3 times the complaint was closed with no explanation. I reopened the complaint until finally it was removed and I could no longer access it. I have tried to open a new ticket repeatedly but even though I get a conformation screen I get no ticket number or follow up.

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Hope you will handle this, Joanne N Singer PE

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Cheers
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Unresolved