Complaint #2 Jackpot Party Casino

Jackpot Party Casino failed to pay earned bonus

By [email protected]

12 years ago

Message on forum

I purchased over $50.00 in credits from this game app. I played Moolah at $50 level $1500 per spin and got bonus. I earned over $200,000 in bonus credits. App then froze and would not add the bonus credits I had just earned to my account. This happened on Friday April 19, 2013. They have NO CUSTOMER SERVICE OR HELP LINE. I AM OUT $$200,000 and I am pissed. I want to sue them. Who can I contact?

Disputed Casino Jackpot Party Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

13 years ago

Lisa, please post some reply, otherwise this complaint will be solved!

AskGamblers

• Support Team

13 years ago

Lisa have you managed to get your issue solved?

Jackpot Party Casino

• Representative

13 years ago

Thank you for contacting us! All app issues are now addressed in the Jackpot Party Casino Community Support Center. You may find solutions to your problems there. By filling out the forms you may also contact the Jackpot Party Casino Support Team for any assistance.

You can find the Support Center on the Facebook Community Page here: http://jck.pt/SupportCenter or at https://www.facebook.com/JackpotPartyCasinoCommunity

If you have further questions about game mechanics or features please look at the Jackpot Party Casino Blog here: http://jackpotpartyslots.us/

Jackpot Party Casino

• Representative

13 years ago

Hi Lisa,

Thanks for the feedback! We think you are talking about the Facebook App as opposed to the UK online casino? If you are talking about the UK online casino then please come to live support www.jackpotparty.com and we will be more than happy to help you otherwise if you are talking about the Facebook app you can contact their dedicated support directly at JackpotPartyCasino@PhtantomEFX.com. I’m sure they too would be happy to help you with your enquiry.

Jackpot Party Casino Complaint Stats

Resolved 1 / 9

Avg. Amount $30

Avg. Complaint Duration 12 days

Avg. Response Time 4 days

Jackpot Party Casino Complaints

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