Complaint #2 Jackpot Party Casino

Jackpot Party Casino failed to pay earned bonus

By [email protected]

12 years ago

I purchased over $50.00 in credits from this game app. I played Moolah at $50 level $1500 per spin and got bonus. I earned over $200,000 in bonus credits. App then froze and would not add the bonus credits I had just earned to my account. This happened on Friday April 19, 2013. They have NO CUSTOMER SERVICE OR HELP LINE. I AM OUT $$200,000 and I am pissed. I want to sue them. Who can I contact?

Disputed Casino Jackpot Party Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

13 years ago

Lisa, please post some reply, otherwise this complaint will be solved!

AskGamblers

• Support Team

13 years ago

Lisa have you managed to get your issue solved?

Jackpot Party Casino

• Representative

13 years ago

Thank you for contacting us! All app issues are now addressed in the Jackpot Party Casino Community Support Center. You may find solutions to your problems there. By filling out the forms you may also contact the Jackpot Party Casino Support Team for any assistance.

You can find the Support Center on the Facebook Community Page here: http://jck.pt/SupportCenter or at https://www.facebook.com/JackpotPartyCasinoCommunity

If you have further questions about game mechanics or features please look at the Jackpot Party Casino Blog here: http://jackpotpartyslots.us/

Jackpot Party Casino

• Representative

13 years ago

Hi Lisa,

Thanks for the feedback! We think you are talking about the Facebook App as opposed to the UK online casino? If you are talking about the UK online casino then please come to live support www.jackpotparty.com and we will be more than happy to help you otherwise if you are talking about the Facebook app you can contact their dedicated support directly at JackpotPartyCasino@PhtantomEFX.com. I’m sure they too would be happy to help you with your enquiry.

Jackpot Party Casino Complaint Stats

Resolved 1 / 9

Avg. Amount $30

Avg. Complaint Duration 12 days

Avg. Response Time 4 days

Jackpot Party Casino Complaint Summary

Most user complaints about this operator fall under the Software category.

So far, 1 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 12 days, while the average duration across all operators is 8 days.

Jackpot Party Casino Complaints

See all complaints for this casino

Firework promotion not received from Jackpot Party Casino

This is a cut and paste from my original complaint to Jackpot party support: I purchased coins with the firework promotion but did not receive any fireworks. I bought one for 250$ package once for myself, two 5$ packages for fvXXXXXXX.com (#2XXXXXXX), and two 5$ packages for neXXXXXXX.com (#2XXXXXXXX). Neither my friends nor I got any fireworks. Each account was accessed daily from 7/3 through 7/11. I am frustrated by the lack of explanation with your promotions. This is the second detailed message I have sent about this issue. First I am feeling cheated and now with no response to my first inquiry I am feeling ignored. I received two auto responses that did not address my issue. I reposted to my complaint more than 5 times. 3 times the complaint was closed with no explanation. I reopened the complaint until finally it was removed and I could no longer access it. I have tried to open a new ticket repeatedly but even though I get a conformation screen I get no ticket number or follow up.

Unresolved

$270

Loss of free games 3times

I love playing Crystal Forest, 3times now I have been cheated out of my free 50 games and the money I earned getting them. The last time was 1-7-2014 at 5:40P.M.

I don't think I will be putting in any more of my money to play, unless you give me what the game gave me!

Thank you

Unresolved

Ripped off bonus

After purchasing $100,000 of coins i played for a while on my iphone. I started playing Black Knight again after 10 PM on 12/26 and I triggered a bonus and won over $117,000 coins. The game closed and when I logged back in my balance was not updated with the winnings.

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Loss chips/points

Collected a big win on Rome/Egypt taking me up to 1,222.000 points. Bet 5000 three more times and it dropped my chips down to 854,637. I am missing over 358,000 points. Have tried to used there complaint form 12 times in the last 24 hours and it will not transmit. The following information is provide. Name: Margaret XXXX, EMAIL: [email protected],
user id: annedowd.75 game played: Rome/Egypt, date Dec 20 at 410 PM.

Unresolved

loss of bonus round winnigs

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Unresolved

twice lost all credits earned after purchase on phone then once on computor

I really enjoyed the casino until recently when I purchased credits twice by my Verizon account. I then made 2 huge wins on my phone and both amounts were cancelled both times. Again today I made a huge win again today on jungle wild this time on my home office computer and it happened again????
Hope you will handle this, Joanne N Singer PE

Unresolved

Lost credits

I won 29,000 credits and then it said error,told me to reload and when i reloaded. It wasn't there anymore. Please help me get my 29,000 credits back. Thank you....

Resolved

coins not given after jackpot win

I was playing enchanted kingdom and was into a bonus playing 3,000 a spin, i was awared another 20 spins for a totol of 40, after the game was completed I won just over $150,000 it was calculated into my back giving me just over 1,015,000 chips. I closed the game down had supper and then went back to the game , it was not shoing only $855,000 chips, WHAT happened to the 150,000 I just won ???
Please recredit this to my account
Cheers
Wayne

Unresolved