Complaint #18 Jackpot Party Casino

Firework promotion not received from Jackpot Party Casino

By jj5555gg

12 years ago

This is a cut and paste from my original complaint to Jackpot party support: I purchased coins with the firework promotion but did not receive any fireworks. I bought one for 250$ package once for myself, two 5$ packages for fvXXXXXXX.com (#2XXXXXXX), and two 5$ packages for neXXXXXXX.com (#2XXXXXXXX). Neither my friends nor I got any fireworks. Each account was accessed daily from 7/3 through 7/11. I am frustrated by the lack of explanation with your promotions. This is the second detailed message I have sent about this issue. First I am feeling cheated and now with no response to my first inquiry I am feeling ignored.

I received two auto responses that did not address my issue. I reposted to my complaint more than 5 times. 3 times the complaint was closed with no explanation. I reopened the complaint until finally it was removed and I could no longer access it. I have tried to open a new ticket repeatedly but even though I get a conformation screen I get no ticket number or follow up.

Disputed Casino Jackpot Party Casino

Reason Bonus not given

Amount $270

Discussion

jj5555gg

• United States

12 years ago

The customer service at Yahoo games Jackpot Party Casino is very poor in my opinion. I have made several attempts to contact them and correct this situation They do not respond at all. I don't believe they care about their customers. I am embarrassed for them. I will never spend another penny there.

AskGamblers

• Support Team

12 years ago

Dear @jj5555gg,
Any update considering your complaint? Thank you.

Jackpot Party Casino Complaint Stats

Resolved 1 / 9

Avg. Amount $30

Avg. Complaint Duration 12 days

Avg. Response Time 4 days

Jackpot Party Casino Complaint Summary

Most user complaints about this operator fall under the Software category.

So far, 1 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 12 days, while the average duration across all operators is 8 days.

Jackpot Party Casino Complaints

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Hope you will handle this, Joanne N Singer PE

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Cheers
Wayne

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