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Firework promotion not received from Jackpot Party Casino

UNRESOLVED
jj5555gg United States
posted on September 19, 2014.

This is a cut and paste from my original complaint to Jackpot party support: I purchased coins with the firework promotion but did not receive any fireworks. I bought one for 250$ package once for myself, two 5$ packages for fvXXXXXXX.com (#2XXXXXXX), and two 5$ packages for neXXXXXXX.com (#2XXXXXXXX). Neither my friends nor I got any fireworks. Each account was accessed daily from 7/3 through 7/11. I am frustrated by the lack of explanation with your promotions. This is the second detailed message I have sent about this issue. First I am feeling cheated and now with no response to my first inquiry I am feeling ignored.

I received two auto responses that did not address my issue. I reposted to my complaint more than 5 times. 3 times the complaint was closed with no explanation. I reopened the complaint until finally it was removed and I could no longer access it. I have tried to open a new ticket repeatedly but even though I get a conformation screen I get no ticket number or follow up.

AskGamblers
posted on September 22, 2014.

Dear @jj5555gg,
Any update considering your complaint? Thank you.

jj5555gg United States
posted on September 22, 2014.

The customer service at Yahoo games Jackpot Party Casino is very poor in my opinion. I have made several attempts to contact them and correct this situation They do not respond at all. I don't believe they care about their customers. I am embarrassed for them. I will never spend another penny there.