Captain Jack Casino - Stalling payments

Becky Jantzen United States
posted on June 14, 2016.

I have a pending withdrawl from Captain Jack Casino in the amount of $1030 that was approved on 5/25/2016. I inquired through Live Chat as to the status of this withdrawl and was given an email address and the name of the woman I was to contact through this email. Her name is Ally. She replied to me one time with the canned response of "your withdrawl is in "Escalations", I am your best contact, we are working on this." I have emailed her three times since then and she has not replied. I have contacted Live Chat numerous times and their response is always the same, as well. It is in Escalations, contact Ally via email for updates. I then tell them that Ally does not respond, and still receive no pertinent information. I am very concerned as this is my first withdrawl from Captain Jack, and I have several more pending. Their maximum withdrawl amount is $2500, and on 6/8/2016 I requested 2 separate withdrawls of $2500 each. On June 10th, someone on their end had gone in and changed the two $2500 withdrawls to two $1125 withdrawls and two $1250 withdrawls. I have contacted Live Chat regarding why this happened, and it's just how we do it was the answer. I have advised them that I met their maximum withdrawl limit, and that the payments should not be pushed out for months because they split them up. I also think it would be unfair for me to have to pay four processing fees instead of two. Ask Gamblers, can you help. I feel as if I am getting the run around.

Becky Jantzen United States
posted on June 16, 2016.

The issue of the pending withdrawl of $1030 has been resolved. I had a second withdrawl pending for $1521. Both arrived by Fed-Ex today. I will keep you posted regarding the two $2500 withdrawls which were split. This complaint has been resolved. I would recommend Captain Jack Casino. No fee to process is a huge plus!! Thank you, Ally @ Captain Jack and Ask Gamblers!!

posted on June 17, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.