After opening a new account as my previous account was closed earlier at my request some 5 or 6 months I'm not entirely sure of the exact date.
I lost quite a lot so to stop temptation I requested the account be closed.
A few weeks ago I decided to give it another shot and deposited £100.00 was given some bonuses and played winning over £1,000.00 and at first tried to withdraw but hadn't completed my wagering conditions with regards the bonus given. So j played on still winning and the balance was still over £1,000.00 so I decided I would withdraw whilst I was up. The withdrawal was approved I didn't receive the funds after x few days then went to sign in the account was blocked and sink emailed them and they then informed me I had broken their terms and conditions on having 2 accounts. Well since the original account was requested closed by me I wasn't at all aware I had broken any terms and conditions and still don't.
I used the same address name and bank details to open the new account. How come they didn't stop me opening the account? They had every opportunity to revoke the account even when I was winning and even when j first attempted the withdrawal.
It's only after I actually won and had a confirmed withdrawal request did they then decide I had broken any terms which I still refute. They didn't even offer to repay my initial deposit of £100 if I had broken any terms which I haven't. I would like your assistance to retrieve my winnings please.
I have emails from them informing me I've broken the terms after the event I have nothing before though.
You have my name if you require anything else please let me know
Finally I tried to remove this with them however they decided to just block my emails in the end they just aren't interested in resolving this with me.
Great when your losing not so when you win!