The casino is still holding 2,776 EUR that I won playing slots back in May, they asked for verification documents that I provided them and they accepted. After that they stated that they had technical issues so could not proceed with my payment. After numerous emails, they replied early in June, saying that they had technical issues again, and that the payment would be completed today (that was 6th of June) Simply they didn't pay, and the next day, 7th of June they emailed me now saying: "It has come to our attention that, in playing the casino, which does include sports betting, that your account has been detected as suspicious, regarding the general terms and conditions of Mr Ringo". Since that I have been trying to get hold of them but no luck getting through, still nothing and for the last 3 months, they have simply ignored me. Please advise me how to complete my claim against them, and hopefully resolve here, or escalate to their license provider for being a fraudulent operation.