12 years ago
I sent all necessary documents. They specially pulled time whole month. Then blocked an account and refused to return my money. If a casino refuses in registration, it must return a deposit. Thank you.
Disputed Casino
Begado Casino
Reason
Verification issues
Nevezuha
12 years ago
• Netherlands
• 6 reviews
Hi. It is the claim very much even it is legal because you are thieves. I will explain once again. Your attempts to accuse me won't find success. Have at least a little advantage. You and so fell by the bottom when you try to transfer the fraudulent actions to the player.
On balance after introduction of the deposit there were more than $180. Being the fair player and in advance trusting you, I knew that the maximum conclusion together with the deposit can constitute $150. I made some rates and delivered $150 for a conclusion. You several times simply didn't respond to letters, I asked each time all necessary is accepted documents, otpryavly. So proceeded the whole month. You specially don't approve documents that thus it is illegal to appropriate money of players for this reason I created this claim.
Then you specially blocked an account in the client of a casino. Why you tell nothing about it? If you refused to accept me and blocked to me access to a casino, shall return money. Because I had no chance of a prize as you specially don't approve documents.
Your attempts to justify look very pathetic. Also you know why? Because there is a lot of such players and they will write too about you. Or someone from your personnel puts to itself(himself) money in a pocket, or it is thieves' policy of all your casino. Instead of solving a problem. You try to accuse me. This behavior nonprofessionally and not adequately teams from a casino support service. You not to time didn't ask about documents to help the player. Because you perfectly know that they real and I can easily prove the address. In this case I can be helped from service by Neteller and Skrill because I have the approved accounts.
Three facts about Begado:
1 . There is no prize payment.
2 . Theft of money of players.
3 . Blocking of players.
I hate thieves. Also I despise casino which don't appreciate players.
Best regards
On balance after introduction of the deposit there were more than $180. Being the fair player and in advance trusting you, I knew that the maximum conclusion together with the deposit can constitute $150. I made some rates and delivered $150 for a conclusion. You several times simply didn't respond to letters, I asked each time all necessary is accepted documents, otpryavly. So proceeded the whole month. You specially don't approve documents that thus it is illegal to appropriate money of players for this reason I created this claim.
Then you specially blocked an account in the client of a casino. Why you tell nothing about it? If you refused to accept me and blocked to me access to a casino, shall return money. Because I had no chance of a prize as you specially don't approve documents.
Your attempts to justify look very pathetic. Also you know why? Because there is a lot of such players and they will write too about you. Or someone from your personnel puts to itself(himself) money in a pocket, or it is thieves' policy of all your casino. Instead of solving a problem. You try to accuse me. This behavior nonprofessionally and not adequately teams from a casino support service. You not to time didn't ask about documents to help the player. Because you perfectly know that they real and I can easily prove the address. In this case I can be helped from service by Neteller and Skrill because I have the approved accounts.
Three facts about Begado:
1 . There is no prize payment.
2 . Theft of money of players.
3 . Blocking of players.
I hate thieves. Also I despise casino which don't appreciate players.
Best regards
Begado Casino
12 years ago
• Representative
Hi,
no money will be returned since you played your balance completly so you have no right to receive a refund. So since the beginning this complaint wasn't legit.
Best regards
no money will be returned since you played your balance completly so you have no right to receive a refund. So since the beginning this complaint wasn't legit.
Best regards
Nevezuha
12 years ago
• Netherlands
• 6 reviews
Askgamblers thanks for the given opportunity to express. With Begado is useless to deal. They can block, not pay and steal money because they so wanted. And the support service has only the name. I ask to close this question, my problem isn't solved. Begado refused to approve documents, refused to pay a bonus (this their right), refused to return money. I in case of each case, on all resources will speak about Begado. Such relation is inadmissible to players. Thanks.
Begado Casino
12 years ago
• Representative
Hi Nevezuha,
as mentioned previously I wont be able to assist you any further and the decision from the finance department is final.
Best regards,
as mentioned previously I wont be able to assist you any further and the decision from the finance department is final.
Best regards,
Begado Casino Complaint Stats
Resolved
9 / 29
Avg. Amount
$325
Avg. Complaint Duration
14 days
Avg. Response Time
2 days
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