Blocked account & no pay out

I played in Begado Casino and won a nice $4661 in April 2014. They paid me $3000 in May and June 2014. After that they sent me an email about my account was chosen for security checking and I can`t withdraw until it is finished. More than one year passed, no email about the result. I would like to get the remaining $1661, please help me!

I won 920$ at begado in august of last year, I won it on a deposit not a free chip. in September I get an email from their finance department saying this Dear ____ I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, Benjamin Collins Finance Department so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then.. I have emailed them at least 500 times with no response, then on march 11 of this year I finally get an email from them saying Dear _____ Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Benjamin Collins Finance Department so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months. but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won. I have been online gaming for years, this is by far the worst casino I have ever played at.

hi, I registered in Begado casino, played with a free bonus and won, I deposited money and sent my documents to my withdraw monies, I was surprised that casino have closed my account, I have 364$, customer service said that my accoint is closed due to security issues and that they don't have any further information.

I have play'd with free bonus of 20$ and wont 369$. I know that i cal withdraw max 100$. So I withdraw 369$ hoped they will transfer only 100$. I have been waiting for almost 3 weeks for payment. Today (11/20/2014) I saw that they have declined 369$. I asked about that in Live chat, but they just said my account is in finance department check for 90 DAYS! I saw many complaints about that 90 days of checking. Why they are doing it? And I didn't get even email about it... I am hoping for advice or some sort cooperation from begado!

Hello, Since 17/07/14 i wait for a withdrawal (250 USD). This withdrawal and my identity has been approved by the finance department but the 25/07 i have received an email that tell to me they need to do more verification and this process can take 90 days. I have sent an email to the finance department a week ago but they don't answer me. I have been patient, i wait for 3 month....So, could you help me to be heard ? Thank you very much

I had to summit faxback form all with my identity verification to make a withdraw from my acct... the representative to me the only way for me to send the forms and documents was via email in pdf format. or cell phone... I begin summitting forms on 10-2-14 and I received an reply email stating that my documents weren't clear and I need to resummit them. ive have resummited these documents at least five times all the up to 6.06 pm of 10-22-14 when I live chatted with the rep and he had me resend confirmation of my ach deposit number. now its the next day 10-23-14 I go to log in my acct and im locked out with an message saying call customer service. I call customer service and they notify me that my acct is closed due to security issues.... and that they don't have any further info....but they can email them but due to security risk they wouldn't be able to disguise any issues. I ask for the department number they said they don't have it to give to me and that they will email them about my compliant

Dear: I requested a withdrawal of Begado 150 dollars. I have verified my account with all relevant papers. Profits come from a free bonus, but I'm depositary and on several occasions. Have I ever removed from a free casino bonus Begado but on terms and conditions not say it can not be removed 2 times. I requested the withdrawal in July and 10 August payment was rejected. Thank you.

Won $2900 on a $50 NDB. Deposited $70 of my own funds for verification, plus filled and submitted fax back form and ID copies. Then received this me mail message: Dear Zahra,   Please be advised that we have issued you a refund and have closed your account with us.   Please allow up to 10 business days for the funds to show back in your account as this is an international refund and it can take some time to show up.   Kind regards,     Benjamin Collins               Finance Department I hope they must at least my deserved winnings. Someone please help.

upon clearing the max payout possible ($250) from a $50 NDP... i proceeded to make the required $21 deposit and lodge all required paperwork accordingly. I was then sent this fantastically vague email once a withdrawal was requested for said funds - "Dear Chris, I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, Benjamin Collins Finance Department" Now this was received over 40 days ago... since then i have spoken to 5 different staff over live chat and also sent off 3 emails questioning the reason for the above process to 'senior management' and the all=powerfull 'finance department'. Despite the prolonged timeframe, I am still yet to get any sort of information out of anyone as to why this is happening (other than the stock standard 'i do not have access to that information' from the live chat staff) This has been a completely ridiculous and frustrating exercise to date and i think that the lack of communication and information STILL YET TO BE provided to me is an absolute joke.