Planet 7 finally answered my email with a denial of withdrawal. After asking what where their reason for the denial I was told that i need to make a deposit, I explain how I used a no deposit bonus and they empty out the full 485.00. They replied with "You did not followed the rules" of the bonus, which i clearly did because that is the first thing I do when claiming a bonus. I then told them I no longer want the 400.00 and that i want the full 485.00. The person i was talking to then proceed to threat me with closing my account and I asked the reason which they said unless i made a deposit my account will be closed, minutes later my account was in fact closed. That's when I learn how they will simply use the excuse of "you did not follow the rules" to empty my account. At one point I even ask the person "are you threatening to close my account?" which he replied "i'm not threatening, I already closed it". There's a reason why planet 7 and silver oak have such bad reviews and complaints. Bottom line is they will accept your deposits in no time but when it's time to make a withdrawal they will use any excuse to not pay you. They denied my withdrawal, when i questioned why they emptied my account and when i asked why? they told me if i don't make a deposit right then they will close it. My advice? stay away from them, take your money and go to a real casino no matter how many hours you'll have to drive to get to that casino.