Horus Casino - Deposit charged from my bank account but the transaction was declined

Dear all,

This complaint has been reopened as per Horus Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi Stelios,

I've asked the Askgamblers team to reopen the case so we can solve it properly.

Can you please confirm to Askgamblers that you have received your refund of 50€ on 14.07.2021?

I'm attaching the screenshot of the transaction as well.

We are sorry for the inconvenience and wish you best of luck.

Best regards,

Mark

Dear @Stelios,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Horus casino , i received a refund of 50€ in my player account in your casino after about one month of my complaints about my missing deposit , though i wanted my money to be refunded in my bank account because I didn't want to play anymore after that.Afterall thanks for refunding me anyway.Also thanks Askgamblers for receiving my complaint and publishing it.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.