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Planet 7 Casino - Here we go again, months to get paid, lies and more lies

buck1258 United States
posted on July 19, 2016.

I have a withdrawal that was approved by Planet 7 Casino for $557 on June 14. I have received email after email telling me the check is being processed, and that my account has been escalated? Their representative is now getting rude and telling me they are busy and they will get to it when they can, that they are handling to many withdrawals right now. Are they joking!!! I paid to play, I won, and once again they are too busy to play an approved withdrawal!!! This is the second time I am going through this with this very casino, you would think I would know better, any help would be appreciated.

buck1258 United States
posted on July 20, 2016.

I was told by someone named Ally T that she would contact me with 3-5 days that she was busy with other withdrawals, THAT WAS FOUR WEEKS AGO! Customer services gives me bogus emails to escalate my complaint to, (Ally T.) they are just automated response emails saying I am very busy and will get to you when I can. They take your money, they approve your legitimate withdrawals, and then they fall off the face of the earth. Ally T NEVER responds to anyone's emails, I don't believe there is even such a person. Below is the email response Planet 7 gives you every time you email them, this is almost 4 weeks old and I have 6 of them.

Dear Valued Player,

Thank you for contacting us. Your email is very important. This in an Automated

Let me inform you that I am currently handling a high volume of emails and this
may result in a response timeframe of 3-5 business days.

I deal with multiple sites within the network and therefore I require that you
provide me with your username and site in all emails, preferably in the subject
line. If you happened to miss this information in any previous emails, I will
suggest you to resend any of those emails. Otherwise, please wait for our reply.

Please accept our sincerest apologies for any inconvenience you have experienced
on our end, as we will follow up on your concern until it is finally resolved.

Now that we've connected via email, I'll be your best contact. However, you can
also contact the Customer Service team on chat or phone for any additional

I will kindly ask you to wait from my response and rests assure our network is
focusing its efforts in sending your payments as soon as possible.

Thank you for playing with us. We appreciate your preference and confidence
towards our business.

And thanks again for choosing us!

Kind Regards,

Escalations Manager

The only thing this girl escalates is your anger.

posted on July 22, 2016.

Hi buck1258--

I'm terribly sorry for the delays and frustration you've experienced with this. As you already know, I do my best to get things sorted out for players and with your latest issue, I'm absolutely on it!

I've taken a look at your account and I do see that your payment is on its way. I would expect to see tracking on it early next week--generally once we receive tracking, payment is delivered the same or following day.

As soon as I have your tracking, I'll report back here with an update.

Have a great weekend,


buck1258 United States
posted on July 24, 2016.

I have received a tracking number and am awaiting delivery, thank you once again, ASKGAMBLERS and Planet 7. Really should not have to do this every time though.

posted on July 28, 2016.

Dear @buck1258,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

buck1258 United States
posted on July 28, 2016.

The paymant has been received, thank you very much!

posted on July 29, 2016.

Based on submitter's last post AskGamblers Complaints Team is now considering the case as resolved and it is being officially closed.

Thank you for your cooperation.