I won a huge random jackpot in Aug 2011, after making a small deposit using a no max cashout bonus. However I have not received even one $2000 payment and it has been almost 4 months. Everytime I ask what is going on they have reprocessed my winnings the day before I contact live chat, so they say. Then when I should have the money they say it was sent back and they have reprocessed it yet again, just a day or 2 before it should have went through but I get no emails at all from customer service or the withdrawal depart. And when I speak to live chat they say all i can do is email withdrawal department and they will help but I do and I have not received any emails back. They seem to tell their customers what they want to hear but not what is really going on, and I doubt anyone will receive any money at all from them. Do not take a chance with this casino, they will gladly take your money and not pay you when u win!