I've been waiting since December 2011 for Cherry Red to pay me two withdrawals and they keep putting me off until a few weeks ago when they told me this pathetic response
" Your withdrawals that we sent from December has been frozen by the intermediary bank; we have been working continuously to ensure that it is released to your bank account. This is now out of our hands, and would like you to contact your bank and request the payment using the following tracking number FX460651, FX453477
The most we can do now, as a show of our sympathy, will be to credit your account with your last deposit amount made at the casino. Please contact online support to have your account credited.
Thank you for your understanding and patience."
I advised them this was unsatisfactory and not my problem and they told me on 3/5/12
"As I have stated previously I do apologize, to have all these funds frozen by the bank was certainly not our intension. We are still hoping they will release the funds to our players. Please contact your bank and they will be able to help you further.
Still no money and of course no tracking numbers or wire numbers were provided and my bank cannot do anything . The last email they answered me was on 3/19/2012
"Thank you for your email. The reason Bank of America held these funds is because they found out it was used for gambling purposes, at this point they will not release any funds. We have found alternative solutions for future withdrawals but are unable to double pay your winnings. If you have not already, please contact customer support and they will be able to credit your account with your last deposit.
We apologize again for this inconvenience.
AND NO RESPONSES SINCE!
I call and email all the time and they refuse to respond telling me it is out of their hands and all they will do is credit me back my last deposit - can you imagine that. they must be making a fortune playing this game and robbing people.
They owe me $400.00 and $750.00 from December and the last withdrawal was approved on 12-27-2011 and they agree that they owe it but will not pay it.
I never had problems with them before but this is a lot of money to me and they agree that I am entitled to the money