Grand Parker Casino - Refused to pay and closed my account

posted on May 13, 2014.

Hi, I received a promotional letter/bonus chip code in the mail about a month ago, one came to me and another to my husband. I usually throw them away, but this one I decided to try! I think it was a free 25 or 30$ free chip code. Anwyay, after I played that I deposited $40 of my own money...low and behold playing the Dracula slot game, I quickly turned that $40 into over $9000. From that point on, I submitted all the necessary paperwork, after days of a run a round, I finally received an approval letter on April 25th and was told my funds would be in my account within 10 is the approval letter from their department: Dear Tara,

Thank you for submitting your faxback form.
I am pleased to inform you that your faxback form has been approved and you can now request for the withdrawal.

In order to request your withdrawal please go to the cashier to the "Withdraw" tab, select "Wiretransfer" as your withdrawal method and insert all the required information.

Your withdrawal request will be processed within the next 10 business day.

Thank you for choosing Grand Parker!

Finance Department
Grand Parker Casino

So, on this past Friday, I was informed that only $1000 would be wired into my account instead of the $3000 installments they told me I would be getting every 10 days. they put the other $2000 back into my account, les $120 free they gave me to play on. So now they have taken from me out of my withdraw~ able account! ok, so after going back and forth with a manager named Martin in Finance, he promised me over a CHAT, that everything will get resolved, he will talk to the department and email me Monday as soon as he heard something. Monday came and went. I called and responses and no money in my bank yet. These people now have every ounce of my personal info to do identity fraud if they want. I must admit I have been very angry and did state I would involve police fbi and casino control commission. I have notified the control commission where they are located and waiting to hear back from them as well!!! this is now the letter I woke up to today when I noticed I was locked out of my account: Dear Tara,

Due to an administrative decision and security reasons your account has been deactivated, refund was made to your credit card and your playable balance reset.

It may take up to 10 business days for the refund to appear on your account. Therefore, we kindly ask you to keep in touch with your card issuer to acknowledge the exact date when the funds will appear on your account.

Best regards,

Finance Department

Grand Parker Casino