My name is Michael my username is < removed > on casino extreme. I recently requested a bitcoin withdrawal for 500 dollars on 8/21/2017 at 3:31:47 AM from casino extreme but I have still not received my withdrawal amount. This is the blockchain link with my bitcoin wallet address that it was being sent to. < blockchain info removed > as you can see it no longer exists because of the low fee set by the sender. The transaction no longer exists and I do not have the money in my wallet. I have been contacting support for the past 3 days asking where is my money and what is being done to resolve this. I have been more than patience, but I have received no status updates or resolutions. This has gone on for too long and is inexcusable. Every time I contact support they say that someone is working on it and it has gone nowhere.
Complaint Info
Hello Michael ,
Thanks for contacting us ,and apologies on any inconvenience caused.
This is a first notification we received from Askgamblers which is why we didn't respond yet .
Let me go back to the withdrawal issue . Thing is that the mining fee went crazy which caused couple of problem as they stayed unconfirmed . If you look at the account ,we have sent the bitcoins once it was requested and they have been unconfirmed for a couple of days where all of a sudden they just being removed from Block chain .
That is when we were able to send them again and believe you received them after our second attempt .
Once again we apologize on any inconvenience caused by BTC and please let us know if you have any questions or need an assistance.
Sincerely
Mikey
Casino Extreme Management
AskGamblers
Dear @mtl724,
Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.
Thank you for your cooperation.
I got my money everything is fine now. Thanks
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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