I will start by getting the usual questions out of the way so we can get straight to the legitimacy of my complaint.
I am a Platinum Level VIP player at Casino Extreme and have played there for many years with virtually no negative experiences. I haven't had many wins there as of late, but that has little bearing on what happened. I decided to make a Bitcoin bonus-free deposit this morning in the amount of $26.00. I chose to play there specifically at this moment because I came across a free bonus earlier in the week that I wanted to use after my deposit was played. I lost, and they are not giving cashback right now because they're running a tournament. I'm not playing in it. The bonus is called INSTANT100. It is for existing players, and as always, your last action needs to be a deposit to use it.
This bonus has been offered for a week or two, but I missed the window last week, so I was excited to get it this week. This bonus is for $100, a playthrough of only x20, and a max cashout of $ 1,000. A great bonus, right? It has a unique feature of only being allowed once, per IP, household, etc, and it is only available on Thursdays. To be precise, Thursday, Feb 2nd. Which is today's date.
I go to the cashier, type in the code, and a get an "expired" decline message. After pausing to ask myself, wait, is this Thursday, Feb 2nd? I double-checked myself, ok it is, and went to chat. I got told it was expired, sorry. No can do. Huh. Is that right? Ok I guess.
So then I went back to the affiliate site, screen-shotted the coupon, and went back to chat, feeling pretty confident this would be resolved, and I'd be on my way to the lobby to play. New chat rep types expired. I say well not in my space-time continuum. Here in Texas, it's around 10:00 am. CST, Thursday, Feb 2nd. 2023. I asked what day and date is it where you are? The response was the usual unfortunately nothing can be done. Oh. Why not? And are you ok where you're at? I'm worried about you. Silence. So I typed back, well I made a bonus-free deposit on the premise of using this bonus, which is not being honored, and I will also not be receiving the normal cash-back reward, is that correct? Yes. Is there anything I might be able to receive to continue playing? Not at this time. Alrighty then, I guess we are done here.
I exited chat, and thus began my slow burn. Now I need answers. My loss-to-win ratio is insanely in their favor, and I'm walking away empty-handed? With all the freebies other casinos are throwing at me, begging for my business, but yet I remain loyal to a Casino that has no problem telling me they unfortunately have nothing to offer me at this time. Maybe I am the crazy one after all, in some alternate universe, where it's not really the day and date it is. I would very much appreciate your evaluation of this situation, and what, if any recourse might be available to me.
Thank you, C. (I'm having trouble attaching screenshot)