Casino Extreme - Delay in Tournament Payout Multiple times or outright just doesn't pay out at all

Hello Csmith,

We hope that you are well and safe.

Please note that your account has been reviewed and we have noticed that your Spinner Winner tournament reward has already been credited by our Promotions Department.

As per the terms of the Tournament, the reward for being in 4th place is a $150.00 cash reward. Below, you may see the link to the Tournament and also, you may see a screenshot of your account attached that show the reward being credited. Furthermore, your account was also reviewed for previous Spinner Winner rewards and we see that you have received cash rewards on 1/11/2023 and 12/21/2022 as well. Hence, we are unsure as to when has the Casino supposedly not honored any of the Tournament winners.
If possible, please provide more details so we can review the Tournament and your account as well for those dates.

https:­//c­asi­noe­xtr­eme.eu­/to­urn­aments

Thank you for your understanding.

Kind Regards
Luke Newman
Casino Extreme Management

Dear @csmith,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I've had to message management so many times about not receiving tournament reward that I can't even remember what dates I didn't receive them. It was 2 times i won first place sometime between September and November. I did receive the $150 but not the other $800.

Hello Csmith,

We hope that you are well.

Please note that your account has been reviewed for the timeframe you have provided and only one discrepancy has been noted.
Due to system maintenance, your Spinner Winner Tournament reward from 11/16/2022 was credited on 11/22/2022. No other irregularities have been recorded on your account and as we may see, your rewards have been credited accordingly.

Should you have any concerns about previous Tournament rewards, please provide more accurate information so we may look into it.

Thank you for your understanding.

Kind Regards,
Luke Newman
Casino Extreme Management

Dear @csmith,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I disagree with the determination. I did not receive 2 of my tournament rewards from last year.

Hello Csmith,

We hope that you are well.


Please note that we are unable to perform an investigation without any additional details provided from your side. The initial timeframe you have mentioned has been reviewed and we have not come across any irregularities. By simple stating that you do not agree with our findings, unfortunately, does not give us much to go on.

Furthermore, we must emphasize that Tournament results are not saved indefinitely and have a time limit as to how long they can be revisited.

Please provide more information so an investigation can be performed.


Thank you for your understanding.


Kind Regards,
Luke Newman
Casino Extreme Management

Dear @csmith,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the requested data has already been sent to the Casino Extreme team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required data or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

I really don't recall. Sometime between March 2022 and Jan 2023.

Hello Csmith,

Hope you are well.


Please note that your account has again been reviewed for any discrepancies in the timeframe you have mentioned. Again, we have found no irregularities on any of the Spinner Winner rewards.
Should you have any additional information, please provide anything you might have so we can take a closer look into it.

Thank you for your understanding.

Kind Regards,
Luke Newman
Casino Extreme Management