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Greenplay Casino - Waiting 16 days for account verification and £1,565 withdrawal

UNRESOLVED

Complaint Info

Disputed casino

Greenplay Casino

Amount

£ 1565

narmstrong10 United Kingdom
Posted on July 2, 2020

Hi
I am very annoyed with green play as I first submitted my withdrawal and documents on 16th June and I am still waiting for my documents to be checked in order for my withdrawal to be processed - 16 days later and still nothing. My documents have still not been checked and the staff on live chat have just said I have to wait and il be emailed when done! My withdrawal was declined yesterday due to my documents still under review, I therefore resubmitted my withdrawal today and this is going to put me down the queue! I am extremely frustrated with this casino! Feel like I’m never going to see my withdrawal! 16 days is a very long time!

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