Grand Parker Casino is lying about my withdrawal
Hello
So here is my story....on 7th sep 2014 i used a bonus on grand parker that had its goal to wager an ammount x times and you can withdrawl max 100$,so i did just that i wagered more than it was needed and ended up having 243$ on my account.So then i went to withdrawl but here is where my problems start...first i had to complete one time verification which i did here is the proof in attach files(grandparker),then after completed verification i was asked to deposit 25$ in order to withdraw... which i also did...so after my deposit and my withdrawl request i got my account frozen on ''security check'' for up to 60 days here is proof in attachments(security check grand parker)... so after i have waited for over 60 days and inbetween these 60 days i was chating with their live chat just so they know im still there i get this response attached in files(liars).... So they tell me now that my bonus is 40$ max withdrawl and that i need to deposit 60 ... i mean seriously so there you go when i used the bonus it was max 100$ +25$ that i deposited so i could withdrawl 125$...... I see i am not the only person that had that issue with them so please help me..
Thank you in advance
So here is my story....on 7th sep 2014 i used a bonus on grand parker that had its goal to wager an ammount x times and you can withdrawl max 100$,so i did just that i wagered more than it was needed and ended up having 243$ on my account.So then i went to withdrawl but here is where my problems start...first i had to complete one time verification which i did here is the proof in attach files(grandparker),then after completed verification i was asked to deposit 25$ in order to withdraw... which i also did...so after my deposit and my withdrawl request i got my account frozen on ''security check'' for up to 60 days here is proof in attachments(security check grand parker)... so after i have waited for over 60 days and inbetween these 60 days i was chating with their live chat just so they know im still there i get this response attached in files(liars).... So they tell me now that my bonus is 40$ max withdrawl and that i need to deposit 60 ... i mean seriously so there you go when i used the bonus it was max 100$ +25$ that i deposited so i could withdrawl 125$...... I see i am not the only person that had that issue with them so please help me..
Thank you in advance
Grand Parker Casino Complaint Stats
Resolved
31 / 64
Avg. Amount
$1,584
Avg. Complaint Duration
48 days
Avg. Response Time
4 days
Grand Parker Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 27 out of 48 complaints in this category have been resolved.
This operator's average complaint duration is 48 days, while the average duration across all operators is 8 days.