I won 425€ at Grand Reef Casino, made a deposit of 25€ with skrill and wanted to withdraw 450€ with skrill on the 22.06.2014. They asked me for documents - "1) A legible copy of a recent utility bill showing the address that you registered your account with 2) A legible copy of identification (such as a driver’s license or passport copy)" - and i sent them (bill and driving license). They wrote back that they need a driving license that reflects the valid to date. So i sent them scans and photos of front and back side of my European Union driving license plus Links from european government sites which prove that my driving license is valid till 2032. I got no answer back so i thought everything is okay now. But one week later i still did not have the money. So i went to the Livechat on the 30.06. I asked why my withdrawal is still waiting and got the answer "Your withdrawal will be processed shortly and is in the processing queue." (I attached the screenshot). I was satisfied with this answer and happy to get my money soon. But again i did not get the money for a week although i had the promise.
So i asked again in the Livechat. And guess what - Grand Reef Casino changed its mind again. They do not accept my driving license any more (by the way i made the verification process in over 50 Casinos with it without any problems - i can list the casinos and proof it). What can i do now? Can a casino say we do not accept your official document (which they had already accepted: "Your withdrawal ... is in the processing queue.") when it does not want to pay out winnings? Please help me.
Sorry for my bad english.