Ag Awards

Grand Reef Casino - delay tactics on payment

Complaint Info
Disputed casino Grand Reef Casino
Reason Verification issues
jonominers New Zealand Message
Posted on May 16, 2014

Two weeks no payment they have asked for so much of my personal information its not funny now they want a marriage cert what next I just want my money

Posted on December 15, 2011

The player initially used a Credit Card not registered on his name. In these cases , the casino underlines this as fraud. There was communication with the player enquiring about the card and the normal casino account verification process. As standard , verification documents were requested from the player , which he did send through at his time of preference. There was also verification needed for the card as the player informed it was a joint account with his partner.

The verification process was completed this week upon receipt of the player’s final outstanding document. The player has subsequently been paid .


Posted on December 21, 2011

The complaint will be considered as resolved.

In case that player didn't receive funds, he can contact AskGamblers' Support and they will be able to reopen this case again.

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