Ag Awards

Grand Reef Casino - Non Payment

Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Posted on August 30, 2014

hello, i'd like to bring to peoples attention the dramas I am having at being paid out by Grand Reef casino.

19/12/13 I was emailed regards my withdrawal saying payments are usually processed within 4 working days. Ok ill wait a short period, maybe they are busy.

27/12/13 I emailed them to check on my withdrawal. In reply I got "Thank you for bringing to our attention your withdrawal concern to our attention. Please be advised that your withdrawal is currently in its final stages of completion and will be processed shortly"

ok so not 4 working days then.

i wont bore you with more info regards me emailing them again and again asking when will i be getting paiod my winnings but I have been sent numerous emails back saying the same , its in the final process. ITS NOW 27/2/14 ....NO PAYMENT....

ok so my winnings of just over £2000 may not be a lot to some people but to me this is , and also the hassle and stress i have had with this casino is starting to take its toll. What to do next , ? cant take any more emails saying "soon" or "final stages"

PAY ME !!!!!

Romayne Chaplin - Disgruntled casino player

Posted on August 30, 2014


AskGamblers Complaints Team have been informed on behalf of Grand Reef Casino that you were paid on 6th of May 2014. Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on September 2, 2014

Hi @RomayneC90 if you could please confirm receipt of payment that would be awesome in assisting me with ensuring you have received your payment, and I can mark this case as resolved.

All the best,

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