Grand Reef Casino - 15 Phone Calls 5 Emails 4 Weeks No Payment

posted on August 28, 2013.

Where to start? I withdrew my money AUD1000 and AUD1500 on the 31/07/13 Submitted my verification ID etc on the same day, was told it was received all good via email soon after submitting. It's now been 4 weeks, 15 phone calls and it has apparently been "escalated" 6-7 times I have emailed support 4 times with template replies stating there's a high volume of withdrawals, it's still with finanace etc etc the excuses go on and on. I emailed the pitboss and no reply. I have asked for the pitboss when calling the casino to try and get some answers and I swear he works the best hours someone could, because he's never there when I call. When ever I call them/email I always state in their OWN terms and conditions that payments should be paid within 1-5 buisness days. What a bloody crock! I have been more then patient and it has gone too far!

posted on August 30, 2014.

We got an information from the casino, that you were paid on 26th of September 2013. Dear @Darlow91, can you please confirm, thank you.

posted on September 2, 2014.

Hi @Darlow91 if you could please confirm receipt of payment that would be awesome in assisting me with ensuring you have received your payment, and I can mark this case as resolved.

All the best,